Retired senior level professional with 20+ years’ experience leading technology teams in process improvement and implementations to deliver measurable business value from IT initiatives and investments. Extensive global experience across EMEA, USA, and Asia Pacific, including 15 years working and residing in Europe.Dual-national (American and French citizenship). Fluent French.Specialties: + Proven leadership managing complex, cross-discipline projects in highly matrixed organizations.+ Strong client relationship skills.+ Effective stakeholder management for both internal and external stakeholders.+ Able to expertly manage relationships in complex and difficult business environments.+ Engaged and passionate about creating a great customer experience.+ Multi-Cultural Business Environments and ProceduresI use the rest of the Summary field for an unconventional purpose. It contains keywords and phrases that people would use to find me.Notes: common misspellings - Dan Shields, Dan P Shields, Daniel Shiels, Dan Shie, Daniel Shie, Daniel Schields, Daniel Shielts, Daniel SheildsBest Practices, Strong Customer Service, International, dual-national, France, Top Line Growth, Reducing Costs.