• Responsible for the oversight of all compliance and governance related processes and initiatives supporting the CWM Program• Provide guidance and ongoing support to the CWM Program and to key stakeholders by identifying risk and control activities and ensuring appropriate risk mitigation• Responsible for the identification and implementation of new compliance and regulatory requirements while ensuring appropriate third party risk management and compliance

• Responsible for overseeing the reconciliation of Contingent Workforce Management (CWM) vendor payments globally• Provide payments related support for Business Units, Suppliers and Contractors• Complete detailed analysis of invoicing to ensure correct payments and reduce risk

The Contingent Workforce Management COE is responsible for both the strategic and operational sides of RBC Contingent Labor across North America. They develop & implement strategies to ensure RBC Businesses have access to processes and suppliers who will support their requirement for Contingent Labor and is responsible to ensure RBC HR CWM policies are implemented and followed while playing a key role in managing and mitigating third party resource risk.The CWM Operations Specialist is responsible for the on-boarding and off-boarding activities for contingent labor in North America through supporting RBC hiring managers in all aspects of a contractor's assignment activities.• Assisted suppliers with Contractor Onboarding activities including but not limited to background checks, due diligence requirements and first day/first week onboarding activities• Assisted hiring managers with Contractor Onboarding activities including but not limited to providing guidance for requests of building and system access and first day/first week onboarding activities• Escalated non-compliant results and obtained the appropriate exceptions prior to the contractor’s start date• Ensured all contract workers in the CWM Program were terminated in a timely manner and guided managers on operational steps to complete activities in the system as required• Completed follow-up and escalation of aging action items with various stakeholders including RBC managers and suppliers• Assisted hiring managers with extension of contract assignments and ensured accurate documentation of assignment extensions and amendments• Provided hiring managers with the Onboarding and Off-boarding process and estimated timelines for completion• Conducted meetings with key suppliers to review and address resource onboarding and off-boarding activities and operational issues• Assisted CWM team with various tasks and special projects including Audit and Compliance activities

• Advised Operations team on risks related to customer experience, cash controls and labour management across a multi-site organization• Actively built strong internal and external partnerships with cross-functional departments• Identified and targeted areas in need of improvement through close monitoring and tracking of daily performance; planned best practice reviews at select sites to further determine opportunity for productivity • Expanded the existing platform of the “self-checkout” concept by studying customer demographics, analytics, and the strategy of other businesses in order to recommend future enhancements• Streamlined cash management processes while reducing labour spent on site • Implemented a visual workplace using the “5S” methodology; partnered with regional operations teams to cascade directives to all sites• Provided detailed and professionally written feedback to site management and operations on areas of strength and improvement• Monitored multiple site P&L for cash controls, supply costs and labour; ensured follow-up where required• Facilitated training, as required, of business software enhancements, process, policy and procedures• Analyzed data to achieve reduced costs related to labour, overtime, premiums and scheduling exceptions

• Directed teams of 50+ employees, ensuring exceptional customer service• Established rapport with customers and assisted them in processing transactions in a fast-paced environment while building positive customer relations• Completed performance reviews of employees while fostering a work environment that ensured positive and constructive feedback• Managed hiring of new employees including interviews, background checks and references checks• Scheduled employees based on business needs; facilitated schedule changes as required• Reconciled daily cash balancing including debits, credits and preparation of bank deposits• Reconciled Lottery inventory and investigated anomalies• Analyzed daily Shrink Reports to identify potential risk associated with cashier transactions and investigated anomalies