Daniel Rajaratnam Email & Phone Number

Woonona, New South Wales, Australia

Wollongong, New South Wales, Australia

Wollongong, Australia

Primarily working closely with Cloud Architects in the project space to design and deliver solutions using products such as Citrix XenDesktop, Microsoft Office 365 and Azure.. Additionally assisting Service Desk personnel with L3 ticket escalations, mentoring junior members of the team and providing technical input to forums such as the CAB.

Wollongong, Australia

Member of the Managed Operations team responsible for developing tool sets and ITIL-aligned processes to pro-actively manage client systems. Additionally assisted the Service Desk with L3 ticket escalations and the Professional Services team with delivery of project tasks as required.

Wollongong, Australia

Initially tasked with Level 2/3 incident response and actioning of service requests on the Service Desk. Role later developed into project delivery as a member of the newly formed Professional Services team.

Wollongong, Australia

Short term contract providing dedicated infrastructure support to a large client undergoing company merger. Role involved administration of a large virtualised Windows Server environment, Active Directory, Exchange and SQL Server.

Wollongong, Australia

Member of the small geographically divided IT Infrastructure team, I was primarily responsible for the management of WAN services for 80 offices across Australia, Microsoft Exchange, Blackberry Enterprise and SQL Servers. I assisted with the setup of redundant datacenters with the installation, configuration and administration of EMC and IBM storage.

Wollongong, Australia

- Installation, configuration and management of VMware environment running approximately 30 virtualised Windows servers on EMC SAN.- Desktop support for users at multiple sites within NSW - Active Directory administration - Backup management- Pro-active monitoring of servers and network- Administration of Microsoft Exchange- Configuration and.

Wollongong, Australia

- Logging work requests from phone/fax/email into helpdesk software - Routing helpdesk jobs to various 2nd level support groups - Active Directory account administration - File server administration - Documentation of work procedures

Port Kembla, Australia

- Remote administration and support for Windows NT/2000 servers - Active Directory user account management and migration of NT accounts to Active Directory- Backup management and file restores- Exchange 5.5/2000 administration- Basic SQL Server administration- Administration of Citrix Metaframe servers and applications