Daniel Calderon Email & Phone Number

New York, NY, US

San Francisco, California, US

San Francisco, California, US

• Launched multiple new product categories and subrands in new channels of distribution, ranging from specialty retail to club retail channels, yielding over $200M in sales and exceeding plans
• Implemented workflow processes in building new business unit within brand, including cross functional meeting structures and cadences, and building out Airtable platform processes for cross functional workflow.
• Owned product development processes for the Gap Inc Licensing business, driving seasonal product development throughout the product lifecycle to meet Licensee and Gap Inc specific needs. Accountable for delivering.

Philadelpia, PA, US

• Reconfigured product assortments across multiple categories to return key businesses to position of growth and profitability
• Developed and lead internal training sessions implementing new purchase order processes and assortment management tools
• Spearheaded and lead weekly cross-functional team meetings to align on short and long term priorities, addressing immediate concerns around sales performance and delivery delays, creating an open forum for problem.
• Utilized all advanced management training courses offered, ensuring success of direct reports through regular development and training sessions

San Francisco, California, US

• Oversee Women’s Tops & Outerwear businesses for U.S. Mainline and Outlet stores, achieving over $30M in retail sales.
• Identified opportunity to expand on year over year success of Graphics in Outlet channel. Successfully impacted production for following season and grew retail sales by $200K. Laid out strategy for continued growth of.
• Develop and maintain product assortments for both business channels, with an average of 150 styles each season per channel.
• Monitor and react to in-season selling by tracking retail sales, unit sales and gross margin dollars.
• Establish, grow and maintain productive working relationships with cross functional partners (Planning & Allocation, Global Merchandising, Finished Good Planners, Product Development, Design).

San Francisco, California, US

• Support the US Women’s and Special Sizes Wholesale merchandising team, and its business partners, in day-to-day business operations and key milestone events.
• Data entry and database management, including product creation, shipping instruction codes, seasonal pricing, line sheet creation and management and sell-in tool creation.
• Sample line management and support, including supporting sales and business partners with sample needs and requests.

San Francisco, California, US

• Delivered upon commitment to outstanding customer experience as a member of Prevention Risk Operations, Research & Correspondence team.
• Drafted comprehensive and time sensitive written responses for both customers and agency-originated consumer inquires or grievances.
• Collected and composed detailed research support to multiple departments within the Bank, including escalations from upper management and bank executives.
• Assisted Resolution Team and other internal customers by telephone and/or in writing with escalated inquiries and disputes regarding risk-related policies and procedures.

San Francisco, California, US

• Serviced escalated inquiries, complaints, and disputes on the most complex products and/or services from premier customers via telephone and email as member of the Executive Office team.
• Communicated and partnered with other internal departments to resolve premier customer issues.
• Partnered with lower level staff to provide coaching and assistance with daily department operations.

San Francisco, California, US

• Serviced high volume of both internal and external customer inquiries concerning various risk management programs and actions.
• Communicated and partnered with other internal departments to resolve customer issues.
• Assisted with the training of new hires.

• Served as first point of contact with inbound customer phone calls regarding assortment of premium footwear product.
• Input and processed high volumes of customer merchandise orders received via online, post or phone call.
• Assisted with the training of new hires.

• Supervised the flow of calls and emails received from customers and ensured prompt assistance with the highest level of customer service.
• Logged and tracked daily statistics of calls serviced.
• Assisted customers in a supervisory capacity ensuring customer satisfaction.
• Assisted with the training of new hires.
• Provided consistent feedback to upper management and executives concerning the direction of the department and the performance of employees.