Daniel Carr Email & Phone Number

Columbia Station, Oh, Us

Remote

− Counsel patients regarding insurance benefits and recommends alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options, and collection procedures to patients and parties responsible for payment.− Contact insurance carriers and acts as an advocate for the patient.− Initiates process for collecting prepays due and performs follow up to ensure maximum collection is achieved.− Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, EOBs, provider-based billing, governmental requirements, and collections. Key Achievements− Designed and created customized spreadsheets to track and manage work queues, resulting in a significant reduction in backlog and improved workflow efficiency.− Selected to train associates and peers on newly implemented processes and procedures.− Selected to represent department on Shared Governance continuous improvement team.− Leading the process on multiple Kaizen cards helping to make our processes more efficient.− Peer Sponsor− Assigning cases in work queues when needed− Facilitate weekly team “two-minute tip” to enhance caregiver knowledge within systems and workflows.− Meeting with leadership in our region on a regular basis to discuss processes and procedures.− A “go to” resource on the team when they have questions on processes.− Member of “GOAL” (Group Of Aspiring Leaders)

Cleveland, Ohio

− Interviewed patients at bedside and via phone for governmental benefit eligibility at the Cleveland Clinic. (Medicaid, SSI/SSDI, Medicare, HCAP, financial assistance, etc.)− Served as the SME for Medicaid eligibility for specified client.− Built and maintained relationships with client site staff.− Liaised between patients, client, and ODJFS.− Successfully resolved challenging patient issues and conflicts, maintaining professionalism, and ensuring positive patient experiences− Attended client facing meetings where appropriate. Key Achievements− Served as onsite representative at high profile client site.− Proposed and implemented innovative ideas that led to significant improvement for the team and organization.− Cultivated and maintained key client relationships, resulting in repeat business and referrals.

Avon Ohio

− Interact with customers of the store while effectively completing the logistical process.− Keep the back-room stock neatly and efficiently organized.− Help to make every interaction with the customer friendly and pleasant. Key Achievements− Selected to train associates and peers on newly implemented processes and procedures.− Chosen as a fill in for our team lead when they were on medical leave.− Recognized as most accurate on the logistical analysis of the backroom team.

Knoxville, Tennessee Area

− Ensure that the store was meeting sales, payroll, and credit card application goals.− Offer excellent customer service through answering customer questions, concerns, and complaints.− Organize and manage store inventory.− Responsible for daily management of staff including recruitment, productivity, and corrective action. Key achievements− Store recognized for highest sales to goal in the district.− Recognized for having the best inventory result in our region two straight years.− Met and exceeded all personal and store metrics.− Highest increase in customer satisfaction survey scores for the store for our district.

Bachelor Of Arts - Ba, Organizational Leadership

Activities and Societies: Magna Cum Laude, Upsilon Sigma (Urban Studies Honor Society)

Associate Of Applied Business, Business Administration And Management, General