Daniel P. Reuben Email & Phone Number

New York, Ny, Us

New York, Ny, Us

 Provided costing and pricing for over 2K cases as the team casework lead. Prepared and presented financials of over 200 high capital cases to leadership to receive authority to quote. Significantly improved case turnaround cycle time from 7 to 2 business days. Updated outdated Non-Recurring Cost models leading to a 15% cost reduction for ethernet and fiber wireline products. Tested and validated a new system, uncovering defects/bugs as well as identifying opportunities for enhancements and improvements. Strengthened relationships with key partners in Sales, Engineering, Contracting, and Product Management. Revamped existing team templates by adding new features, organization, and cost detail. Absorbed two Senior Manager position workloads while increasing productivity.

Bedminster, Nj

 Filed over $1B in revenue to the FCC for the Federal Universal Service Fund (FUSF) program. Spearheaded several process improvement projects leading to $36K in estimated annual savings by utilizing SQL, Power BI, and VBA. Earned an Above and Beyond award in recognition of automation efforts. Selected to the MEC (Mechanization/Efficiency/Collaboration) team to provide automation support across AT&T Communications Controllers organization. The goal was to help the organization become more technology proficient and data driven. Transitioned team from relying on other departments providing data to pulling it directly from databases using SQL. Led business transformation efforts while training and documenting to support knowledge transfer. Provided regular audit support for the FUSF and SUSF programs. Conducted and presented quarterly variance analysis between forecasts and actuals to leadership.

Bedminster, New Jersey

 Streamlined processes by automating complex monthly State Universal Service Fund (SUSF) reports, bringing days of work down to just minutes resulting in $60K estimated annual savings. Headed quarterly and annual Form 499 federal reporting to the FCC for the FUSF. Accuracy in reporting and projections was critical to the company as any errors could lead to significant fines and/or expensive audit reviews by the FCC. Owned monthly, quarterly, and annual state regulatory reporting. Focused on variance and trend analysis on key metrics. Facilitated end-to-end payment of annual FCC regulatory fees to the Treasury of over $50M per year. Analyzed Form 499 reporting methods and improved data visibility leading to savings of $7M in reseller dollars by uncovering accounts that should not have been included in the contribution base. Evaluated if AT&T was accurately assessing a Universal Connectivity Charge (UCC) to customer accounts. Pinpointed accounts that should have UCC billing turned on leading to an additional $170K in revenue recovery per year. Provided support for an FCC audit of the Lifeline Program by working closely with company vendor Solix, Inc to ensure proper documentation was provided to auditors.

Bedminster, Nj

 Managed 62 PCG accounts. Directed the implementation of several large projects for customers worldwide that are multi-million dollar billers. Built relationships with customers, sales, and team members while being a leader in technical product knowledge. Attained a Client Support Specialist survey average score of 9.89/10 and Net Promoter Score of 100%. Won the ACE (Awesome Customer Experience) Award and the Above and Beyond Recognition Award.

Bedminster, Nj

 Success in this role led to a promotion to Client Support Specialist after one year. Increased client support from 10 to 24 PCG accounts in three months. Completed rigorous two-month long IP Training program.

Bedminster, Nj

 Project based internship offered to highly qualified students with the potential to become future leaders in AT&T and the business community. Supported a global Request for Information initiative with telecommunications carriers to determine capabilities that support AT&T’s product expansion outside the U.S. Conducted an in-depth analysis of requests made for pre-sales support to the Government Market sales enablement team and identified areas for cycle time reduction. Created a team SharePoint that allowed members to easily share and store documents which increased productivity.

Ithaca, New York

 Responsible for various projects that involved data processing, analysis, communication, and expense control. Helped the organization save time and reduce expenses by identifying and eliminating unnecessary procedures, further implementing improvements. Developed, maintained, and trained managers on how to use pivot tables in Microsoft Excel to improve productivity.

Master Of Business Administration

Bachelor Of Science (B.S.), Business Administration And Management