Daniel Rhoads Email & Phone Number

Dayton, Oh, Us

Oklahoma City, Ok, Us

Oversees AFLCMC/WL & WVUnit Software License Manager (USLM) • Manages the software request queue and software licenses. • Generates quotes for licenses using NASA SEWP and DLO. • Purchases software licenses and generates monthly reports. • Consults with individuals on software needs, requirements, and implementations. • Troubleshoots user issues with software.Alternate Wireless Manager • Sets up wireless devices. • Troubleshoots issues users face with their wireless devices, including CAC refresh, password resets, network issues, and Microsoft-related problems.

Beavercreek, Oh, Us

88th USAF CSSDLevel 1, Initial Contact and First Touch Resolution: Accepting calls from customers and resolving issues by phone, generate incident reports (trouble ticket) describing the problem, being sure to note pertinent user information (e.g., location or asset), providing initial troubleshooting to resolve the issue, if possible, either by walking the customer through the problem or by taking control of their desktop remotelyLevel 2, Detailed or Remote Resolution: A service desk Computer Support Technician works incidents not resolved at Level 1 Enterprise Service Desk by using detailed problem analysis and remote management techniques to resolve the incidents. A NCC service desk CST also supports customer walk-ins including Common Access Card (CAC) Personal Identifiable Number (PIN) resets, NIPRNet/SIPRNet account resets and VIP service requestsLevel 3, Touch Labor: This position works the issues not resolved at Level 2 or may require further troubleshooting or hands-on support. If necessary a CST will be dispatched to the user’s location.At any point in these three (3) Levels, technicians are empowered to route a ticket to Tier 2

Beavercreek, Ohio, Us

Assisted and shadowed the help desk and projects team to deliver technology support. Assist with the deployment of new equipment. Assist with software and agent installs. Sets up computers for clients. Assist in collecting information for the equipment inventory.

Dayton, Oh, Us

Supported and shadowed senior cyber security consultant and principal during meetings and going out to clients’ sites. Supported and shadowed help desk technicians with going to clients’ sites and helping fix problems and filling out tickets. Took notes during meetings for future references. Digitized and organized important documents.

Atlanta, Ga, Us

Support the kitchen team, assemble food orders quickly and accurately, and ensure each guest leaves with a smile. Stock the kitchen and do any special cleaning.

Help customers load their plants, mulch, and/or sod into their cars and answer any questions they might have about plants or help them find what they need. Answer phones, take care of plants, and do any extra work that needs taken care of.

Bachelor'S Degree, Cyber Security And Information Assurance

High School Diploma, Cyber Security