Daniel Bilek Email & Phone Number

Manassas, Va, Us

Manassas, Va, Us

Vienna, Va, Us

• Performs Annual Document Reviews (ADRs) on internal documentation to update structure and formatting in accordance to the style guide.• Coordinates meetings with multiple SMEs to record procedure demonstrations and translate notes into accurate and up-to-date documentation.

Chantilly, Va, Us

Reston, Virginia, Us

• Converted ~200 wiki articles from the Leidos intranet into Madcap Flare, updating the content for accuracy as well as structural and grammatical consistency.• Collaborated with a UX team to design and create an IT help site for web browsers, tablets, and mobile devices that publishes to ServiceNow and SharePoint.• Presented reports on functionality, barriers, and benefits to Leidos employees and management, then swiftly crafted and implemented solutions.

Tampa, Fl, Us

• Participated in scrum teams with product owners, UX designers, and programmers to turn complex concepts into help documentation for Architectural Engineering and Construction (AEC) programs.• Researched, drafted, and refined documentation with Subject Matter Experts (SMEs) for client facing documentation while adhering to the brands tone, layout, and style guide.• Completed requests for document creation and updates in Jira and Azure DevOps (ADO).• Developed the Standard Operating Procedure (SOP) for recording and editing video tutorials for two product lines.

Boise, Idaho, Us

• Created new documents, updated existing documents, and performed periodic content reviews for maintenance manuals, Standard Operating Procedures (SOPs), and training materials for product engineers.• Maximized productivity by completing ~20 document change requests weekly (over 1000 annually).• Converted ~900 site documents from FrameMaker (PDF) to Microsoft Word and MadCap Flare (HTML), developing the writing standard for both MS Word and MadCap Flare.• Automated repetitive and time-consuming workflow practices with Adobe RoboHelp, saving writers hours of processing time each week. • Assigned writers to specific departments, reducing the average document update time from two weeks to five days and enhancing professional relationships between writers and clients.

Boise, Idaho, Us

• Ensured quality execution by running and maintaining production machinery for NAND, DRAM, andNOR memory wafers.• Performed comprehensive preventative and corrective maintenance on memory wafer processing containers.• Identified a pathway for particulates to enter the cleanroom environment; remedy received The Quality Good Catch of the Quarter Award for resolving a gap in quality assurance and excursion risk.• Established a department record for performing preventative and corrective maintenance.• Provided quality IT support to process areas from inside a cleanroom environment.

• Greeted customers as they entered the Service Lane, took their keys and recorded their mileage, and guided them to the desk of their Service Adviser.• Assisted Service Advisors by writing up vehicle Repair Orders (ROs); an itemized document of required parts and services during a vehicle service, in the company data entry software. • Recommended and sold repair work based on service interval, urgency, and customer safety.• Scheduled and documented the projected repair needs of customers pre-appointment. Established accurate repair estimates and completion times. Kept customers informed of vehicle progress and changes. • Wrote and maintained a comprehensive training document for the position of Service Cashier. Assumed any and all Service Cashier responsibilities as needed.

• Provided an average of 40 customers-a-day an accurate, detailed explanation of their vehicles status upon pick-up.• Accepted cash, check, and credit card payments for automotive repairs and individual part purchases.• Examined vehicle Repair Orders (ROs) for properly itemized and billed service information and closed them accordingly in the company data entry software.• Wrote, monitored, and entered vehicle rental contracts into the company data entry software.• Inspected rental vehicles for damage before and after being loaned.• Promptly answered and directed incoming calls. Provided shuttle service to-and-from the dealership.• Monitored and report the status of pending warranty payments.• Accurately filed closed ROs appropriately in an expansive hardcopy service record storage location, required to protect the dealership from potential litigation.• Facilitated the repair of the company’s credit card reader, halting daily revenue losses in the thousands of dollars. • Trained new hires to the position of Service Cashier.

Matthews, North Carolina, Us

• Cut and packaged deli meats and cheeses.• Prepared fried and baked foods for the hot bar.• Stocked shelves, checked dates, and removed items passed their expiration date.• Baked and decorated cakes.• Sanitized all work stations, equipment, utensils, and dishes, then stored them as appropriate.• Filled party platter, cake, and bulk sub orders.• Upsold sales and special promotions.• Maintained promotional displays,• Volunteered to stay late on multiple occasions to treat floors and clean in preparation ofcorporate audits.• Incentivized co-workers to companion sell product during special promotions.• Trained and shadowed new hires to confirm proper comprehension and practice of departmentprocedures and safety practices.

Annapolis, Md, Us

• Prepared orders on the pizza line, grill, and fryer. • Performed morning and evening food prep.• Sanitized all work stations, equipment, utensils, dishes, and silverware, and stored them appropriately.• Remained on-call for no-shows and call-outs.• Trained new employees to the positions of pizza line and grill.• Created a popular off-menu item called the Diablo Wrap (sliced grilled chicken, provolone, old bay, and melted yellow American cheese mixed with buffalo sauce).