Daniel Keene Email & Phone Number

Cambridge, Massachusetts, US

• Lead a team of 60+ dedicated and passionate associates, helping ensure access to life saving medicines

Basel, Baselstadt, CH

• Responsible for strategy, management, and operations of Patient Support programs across Novartis Immunology brands

Basel, Baselstadt, CH

• Responsible for the Strategy & Operations of Novartis’ Immunology Patient Services Programs
• Led the design and execution for patient services programs for four launches covering indication expansion, injection devices, and additional formulations
• Lead an 18 person national Field Reimbursement team supporting rare disease medication with complex access
• Our programs support over 100,000 patients annually across a full suite of post-Rx services such as reimbursement, copay, and home health nursing
• Responsible for managing the performance of our programs and ensuring improvements in quality and performance across the patient journey

Basel, Baselstadt, CH

• Responsible for PSS strategic capabilities along with the 3-5 year PSS strategy, with the goal of ensuring the organization's ability to adapt to the ever changing healthcare environment, while providing best in class.
• Performed due diligence on both small and large vendor partners to find the best capabilities that can scale to meet the needs of our organization
• Led business case development and financial analysis on future and current investments with a focus on ensuring rapid decision making within the business
• Required to interface heavily with legal/privacy counsels in order to develop compliant solutions when delivering transformative capabilities

Stony Brook, New York, US

• CMTx Biotech is commercializing repurposed, clinical-stage small molecules which have been tested safely in humans for a variety rare diseases.

Indianapolis, IN, US

• Pilot flying under the Delta Connection, American Eagle, and United Express brands
• Type rated in ERJ-170/ERJ-190
• Hold Air Transport Pilot Multi-Engine, Commercial Single Engine, CFI, CFII, MEI, AGI pilot certificates

Dublin 2, IE

• Worked with Life Sciences leadership to help shape Patient Services offerings at large healthcare clients
• Deep understanding of healthcare ecosystem across payers, providers, patients, and manufacturers

Dublin 2, IE

• Led teams on large scale business transformations focused on expanding the digital and technological capabilities of life sciences companies within the patient services space
• Experience developing approaches for enhancing CRM, data, and analytics capabilities to meet the changing demands of the healthcare market in the US (Value based models)
• Developed approaches for ROI Measurement and Business Case development in conjunction with operating model transformations
• Led projects covering the design, development, and implementation of Patient Support Programs including services such as Benefits Verification, Prior Authorization, PAP, Copay, Home Nursing, Patient Training, and others
• Deep understanding of healthcare ecosystem across payers, providers, patients, and manufacturers

• Managed the business operations of a 30-person team developing and implementing multi-channel patient support programs in both the U.S. and Europe for 3-5 global pharma clients
• Responsible for optimizing financial performance through long and short term business planning
• Increased internal call center revenue by 30% increase vs baseline through performing detailed analysis on billing and pricing methodology then implementing changes in agreement with client leads
• Stepped in as the Account Lead for an at-risk client and successfully led 7-person team in implementing custom Salesforce.com platform enabling a multi-channel patient support program reaching 14,000 former patients

Leuven, BE

• Personally managed +$20M Global Sales team budget, closed below budget both years whenunder my control, while ensuring key projects were delivered
• Coordinated development of 1 and 3 year plans for Global Sales, including budgets, business cases, and KPIs which were presented to Board of Directors for approval
• Worked directly with Global VP's and Chief Sales Officer to identify high value projects, monitor project progress and ensure completion to targets
• Coordinated tracking and measurement of sales performance (Volumes, Market Share, Margins and others) across all global zones
• Responsible for accuracy and consistency of global performance metrics while understanding drivers of sales performance in order to develop and implement action plans
• Designed & Developed a mobile reporting solution in Qlikview for critical sales data which was rolled out to C-Suite

Dublin 2, IE

• Have worked on projects for Fortune 500 clients in both Financial Services and Pharmaceuticals. Experience primarily data analysis focused on marketing and sales strategy, as well as Program Management.Examples of.
• Experience in pharmaceuticals and financial services focused on analytics, marketing and sales strategy, as well as program management
• Developed insights and strategies to better allocate sales force and marketing resources through the use of data analysis and in combination with qualitative hypotheses verified through real world market testing
• Developed KPIs which allowed healthcare client to understand the effects of market forces (Payer, Patient, Regulation, Networks) on the ability of their sales force to influence customer purchasing decisions
• Worked with client-side team members to manage the financials, risks, and progress of a $70M customer service transformation program
• Managed a 4-person offshore team and maintained 24 hour day/night workflow in order to deliver high visibility project focused on developing an internal financial metrics reporting platform for financial services client

• Conducted testing and operational checks on aircraft and submarine systems.
• Researched and presented test plans to teams of engineers and management.
• Required to organize military and civilian personnel in order to operate and test naval systems.

• Maintained full time employment as a certified flight instructor in parallel with my undergraduate studies.
• Hold CFI, CFII, MEI, and AGI instructing certificates.
• Mentor for all my flight students as they progressed through their flight training.
• Required to organize and execute up to one-year flight training programs to suit individual student needs.

M.S., Engineering Management

B.S., Mechanical Engineering