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Experienced System Administrator with a demonstrated history of working in the Information Services industry. Skilled in IT Infrastructure Management, IT Service Management, Hardware and Software Asset Management and Configuration Management. Strong administrative professional with a A.A.S focused in Computer Science and Information Technology from Pellissippi State Community College.
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Senior Servicenow ArchitectKoniag Government Services Feb 2023 - PresentChantilly, Virginia, Us -
Servicenow Solutions ArchitectConsolidated Nuclear Security, Llc Jul 2017 - Jan 2023Oak Ridge, Tennessee, UsServiceNow Administrator and ITSM Configuration Manager responsible for building the CMDB through Discovery and integrations with SCCM, SCOM, SolarWinds, and WLS. Critical partner in the service delivery of incident, problem, and change management as well as implementations of asset management, event management, contract management and orchestration. -
Technical Staff Member IiConsolidated Nuclear Security, Llc Oct 2016 - Jan 2023Oak Ridge, Tennessee, UsSCCM Administrator and technical team lead for the Windows Desktop Support team. Manage SCCM OS Deployment and participate in a team to package enterprise applications, manage OS and software updates, and create compliance baselines. Responsible for workstation group policy management.
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Systems AnalystSci Consulting Sep 2015 - Sep 2016Mclean, Virginia, Us -
Desktop Infrastructure AnalystUt Medical Center Feb 2015 - Sep 2015Knoxville, Tn, UsLevel 3 desktop support focused on desktop infrastructure management. Created and maintained deployment images, driver packages, applications and task sequences for MDT 2012.Managed the Windows XP migration consistently at 120% of the YTD goal.Citrix XenApp and XenDesktop administration including routine maintenance, troubleshooting, and vDisk management.Programmed and maintained multiple PowerShell utilities used by the HelpDesk and by Desktop Support teams for the remote administration of workstations and Active Directory.Provided instruction and documentation for dozens of new processes, workflow enhancements, application installations, disk imaging and server maintenance tasks. -
Desktop Support TechnicianUt Medical Center Jan 2012 - Feb 2015Knoxville, Tn, UsLevel 2 desktop support of hardware and software in the Medical Center. Hardware support consisted of troubleshooting workstations, laptops, printers and peripherals. Software support included diagnosing operating systems and roughly 200 unique clinical and administrative applications.Deployed replacement workstations and printers as part of annual refresh projects. Imaged and installed devices in clinical and support areas.Configured Active Directory user accounts and permissions to shared resources.
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Desktop Support InternUt Medical Center Aug 2011 - Dec 2011Knoxville, Tn, UsWorked side-by-side with the Desktop Support Technicians and learned the skills necessary to support the hardware & software in the user environment in a medical center.
Daniel Roach Skills
Daniel Roach Education Details
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Pellissippi State Community CollegeComputer Science And Information Technology -
Wenatchee Valley College
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Wenatchee High SchoolHigh School/Secondary Diploma Programs
Frequently Asked Questions about Daniel Roach
What company does Daniel Roach work for?
Daniel Roach works for Koniag Government Services
What is Daniel Roach's role at the current company?
Daniel Roach's current role is Senior ServiceNow Architect.
What is Daniel Roach's email address?
Daniel Roach's email address is dr****@****rld.com
What is Daniel Roach's direct phone number?
Daniel Roach's direct phone number is +170373*****
What schools did Daniel Roach attend?
Daniel Roach attended Pellissippi State Community College, Wenatchee Valley College, Wenatchee High School.
What skills is Daniel Roach known for?
Daniel Roach has skills like System Center Configuration Manager, Desktop Deployment, Configuration Management, Servicenow, Group Policy, It Security Policies, Powershell, Active Directory, Software Installation, Software Documentation, Networking, Windows 7.
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