Daniel Collison Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

- Served as first contact IT support for over 60 dealerships, and 40,000+ staff across Canada.- Maintained highest department ticket resolution metrics consistently for over two years.- Troubleshooted and resolved a wide variety of Windows desktop, printing, app server, VOIP IP phone, networking, dealer management, and email send/receive/routing issues.- Extensive experience with supporting automotive applications for all including: ETKA, ODIS, NissanAssist, CDK Drive, RepairCenter, coxAuto, Ford FDRS, Multipoint/MPI, Starparts etc.- Managed user onboarding, offboarding, and resource access at all levels of the company.- Often served as first point of contact for head office and dealership executives.- Worked alongside server, network & department administrators to resolve complex issues.- Procured, prepped, imaged, repaired, standardized, and shipped hardware.- Documented procedures, software versioning, developed documentation standards and repositories.- Onboarded and trained all new junior colleagues on helpdesk functions.- Served as a hybrid Tier 1, Tier 2 and Tier 3 support agent, and frequent point of escalation.- Frequently resolved major outages without requiring assistance.- Trusted with full Network administrator access to all dealerships to facilitate advanced support.

Edmonton, Canada Area

- Picking orders for in-person pickups, online pickups, and deliveries.- Maintaining the warehouse, cleanup, managing stock logistics.- Driving forklift, certified driver.- Occasional IT support on the warehouse floor and in the offices.

Edmonton, Canada Area

- On-request part-time work providing event hosting and customer service at a wide variety of venues and events.- Frequently called upon specifically for temporary tech support roles.- Often worked financial, real-estate, and industry specific expos and conventions, often highly formal.- Worked a variety of job roles, ranging from reception and ushering to heavy lifting and even security.

Alberta, Canada

Digital Media diploma with a IT Systems Administration specialization. Learning a variety of practical skills such as Windows 7, 8, and 10 OS, Linux, Windows Server 2008 R2, Windows Server 2016, C# Programming, Microsoft SQL queries and database creation, as well as a variety of Business Analyst and Digital Security classes.

Edmonton, Alberta, Canada

- Brought back for a second summer to assist in the communications department.- Maintained and update the EHS website.- Wrote public articles, pamphlets and newsletters for shelter and website visitors.- Proposed plans for a web-site redesign, and plan to re-structure the office file share system.

Edmonton, Alberta, Canada

- Communications intern during a summer student program.- Created and presented deployment plans for a variety of new marketing tools.- Actively monitored social media metrics, created daily newsletters for executive management.- Created marketing materials.- Completed all assigned projects well in advance of projected deadlines.

Edmonton, Canada Area

Working on personal projects, local game jams, and freelance projects when work is available to keep my skills sharp.

Semcams K3 - Natural Gas Plant

- Temporary contract position.- Overnight janitorial work at the K3 SemCams Natural Gas Plat, working their 2017 turnaround.- Entirely outdoor work, often in hazardous conditions required full PPE and safety training.

10526 Jasper Ave, Edmonton, Canada

Full-Time Game Design student, 8 month course. During which I released a board game on Kickstarter (Warlock), a one-man side-scroller (Boing!), a short SourceFilmaker Animation to teach storyboarding and cinematography (The Sandvich Button), and a small VR title for Google Cardboard (Blue Bird).

Whitecourt, Alberta Canada

Standard full-time fast-food fare, running and managing the kitchen, and keeping the workplace clean and sanitary. This job taught me a lot about working with others in hectic environments.

Whitecourt, Alberta, Canada

Front counter barista and drive through order taker.

2-Year Dmit Diploma, Digital Security Certification, Information Technology, 3.8

Activities and Societies: NAIT Game Creator's Space (Treasurer & VP Communications), The Super Naitsa Anime Club (SNAC, Treasurer & VP.

Video Game Design (1-Year Diploma, Completed), Game And Interactive Media Design, 4.0

Activities and Societies: ExtraLife Edmonton, Global Game Jam A one year program which taught me the ins and outs of industry level game.

Grade 12, Highschool Diploma