• Managed food and beverage service operations with a large staff of 150+ employees, ensuring smooth and efficient service delivery at all times.• Provided technical support and training to staff on equipment such as phones, 2-way radios, and computers, ensuring that they were equipped with the necessary tools to perform their duties effectively.• Managed safety program for assigned staff, ensuring compliance with all safety regulations and protocols to prevent accidents or incidents.• Initiated the use of iPads for real-time inventory updates to increase productivity, streamline inventory management, and minimize errors.• Maintained storerooms, stock, and inventory systems to ensure adequate supplies were always available for efficient operations.• Resolved customer issues at the lowest level possible to ensure maximum satisfaction, minimizing the need for escalation to management.• Interacted with vendors and third-party providers to resolve stock and quality issues, ensuring that all products met the highest quality standards.• Prioritized tasks to ensure on-time service delivery to all customers, managing resources effectively to meet business demands.Accounts Payable/Accounts Receivable/PurchasingIT Database Management/ServicesWarehouse Management/Staff

Provided instruction and safety training to new students and assisted Master Dive instructor with critical gear assembly and safety inspection of equipment for training.Maintained student gear inventory, cleaning and repairing as needed, and collaborated with vendors to ensure appropriate stock and supplies for the shop operation.Completed technical certification forms to process student certifications and designed, acquired, and assembled storage warehouse shelving to store and inventory US DOT High Pressure Cylinders in compliance with federal regulations.Prepared classrooms, pools, and dive sites, and updated plans around weather or attendance for dive logistics. Provided briefings to divers about local facilities and emergency procedures, and what to expect underwater, including navigation, hazards, and marine life.Completed daily checks to ensure cylinders are filled, gear is rinsed, and plans are ready for the next day's diving.Completed clerical, office, or other work that maintains the office, including answering phones, filing, proofreading correspondence, utilizing office automation equipment, and providing customer service.Created a clean, modern, and responsive website with excellent navigational structures and detailed linking to inform and obtain new customers for marketing.Conducted inspections and reports on unsafe mechanical and physical conditions and work practices bordering on carelessness or negligence that may involve injury to persons or damage to property, or both.Observed safety practices and procedures, including equipment utilization, monitored safety checklists for compliance with safety requirements, and shared findings with the owner leading the inspection or survey.Reviewed accident reports for specific causes and the nature of injuries or damage to property to ensure proper classifications.