Daniel Rojas Email & Phone Number

Madrid, Es

Madrid

Mostly attending customers from UK. Also minor markets as Ireland, Netherlands, Sweden, Poland, Finland, Norway and Denmark. -Planning and scheduling trips-Advising on itineraries and tour packages-Selling tourism services -Identifying customer needs, investigating and recommending solutions.-Maintaining coordination within teams to collaborate on solutions and escalationsMadrid, Tenerife and Barcelona. (Now in Madrid)

Madrid

US market.-Identified new opportunities through cold calling, utilizing own book of business, networking prospective clients within the aesthetics field. -Actively called and emailed potential clients to introduce company.-Utilized web-based recruiting tools (LinkedIn, etc.) and professional networks to identify new business opportunities.-Managed and maintained a positive relationship with prospective clients and accounts through live chat, email and phone.-Prepared and sent out proposals & confirmations for the Account Executives.-Scheduled appointments for the Account Executives team and making the liaison with administration to organize the visits in the most productive way.

Lima, Peru

Freenow (formely known in South America as Beat) -Delivered high-quality service via our ticket management platform, social media and over the phone in different markets (Perú, Chile, Colombia, Argentina and Mexico)-Answered any questions that came up daily from riders and drivers -Showed empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences-Trianglied issues and escalating them when necessary-Cooperated with other departments to assist inside projects and resolve technical issues

Lima, Peru

I was responsible of handling two facilities. This spa holded the first spot on TripAdvisor and Google in the city. You can see my name mentioned in several reviews.-Responsible for answering multiple phone lines-Greeted walk-in customers and providing information about the spa services-Booked appointments throught Google, TripAdvisor, Facebook and Instagram-Handed tips to the staff-Responsible for processing payments.

Isla De Margarita, Venezuela

USA and Canada markets.-Solved customer complaints over VoIP callsProvided information about the services of the company to new customers (Sport Betting)-Transfered calls to others departmens such as Billing or Quality -Provided technical support and assistance for DigiLink's customers for their various Internet, network and telecommunications related services. -Identified when escalation is called for, and diligently pursue as appropriate.

Isla De Margarita, Venezuela

This is a 4 stars all inclusive hotel with almost 500 rooms. -Performed all check-in and check-out tasks-Managed online and phone reservations-Registered guests collecting necessary information (like contact details and exact dates of their stay)-Greeted walk-in customers and providing information about the services of the hotel-Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests-Cooperated with our housekeeping/security staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs-Responded to customer’s complaints in a timely and professional manner

Isla De Margarita, Venezuela

-Created lesson plan and answering any question from students.-Tracked student progress-Graded student essays and tests-Ensured that the classroom stays orderly-Encouraged students to read out loud in class-Created tests for students-Assigned essays and homework to students-Assigned books for students to read