Mostly attending customers from UK. Also minor markets as Ireland, Netherlands, Sweden, Poland, Finland, Norway and Denmark. -Planning and scheduling trips-Advising on itineraries and tour packages-Selling tourism services -Identifying customer needs, investigating and recommending solutions.-Maintaining coordination within teams to collaborate on solutions and escalationsMadrid, Tenerife and Barcelona. (Now in Madrid)

US market.-Identified new opportunities through cold calling, utilizing own book of business, networking prospective clients within the aesthetics field. -Actively called and emailed potential clients to introduce company.-Utilized web-based recruiting tools (LinkedIn, etc.) and professional networks to identify new business opportunities.-Managed and maintained a positive relationship with prospective clients and accounts through live chat, email and phone.-Prepared and sent out proposals & confirmations for the Account Executives.-Scheduled appointments for the Account Executives team and making the liaison with administration to organize the visits in the most productive way.

Freenow (formely known in South America as Beat) -Delivered high-quality service via our ticket management platform, social media and over the phone in different markets (Perú, Chile, Colombia, Argentina and Mexico)-Answered any questions that came up daily from riders and drivers -Showed empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences-Trianglied issues and escalating them when necessary-Cooperated with other departments to assist inside projects and resolve technical issues

I was responsible of handling two facilities. This spa holded the first spot on TripAdvisor and Google in the city. You can see my name mentioned in several reviews.-Responsible for answering multiple phone lines-Greeted walk-in customers and providing information about the spa services-Booked appointments throught Google, TripAdvisor, Facebook and Instagram-Handed tips to the staff-Responsible for processing payments.

USA and Canada markets.-Solved customer complaints over VoIP callsProvided information about the services of the company to new customers (Sport Betting)-Transfered calls to others departmens such as Billing or Quality -Provided technical support and assistance for DigiLink's customers for their various Internet, network and telecommunications related services. -Identified when escalation is called for, and diligently pursue as appropriate.

This is a 4 stars all inclusive hotel with almost 500 rooms. -Performed all check-in and check-out tasks-Managed online and phone reservations-Registered guests collecting necessary information (like contact details and exact dates of their stay)-Greeted walk-in customers and providing information about the services of the hotel-Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests-Cooperated with our housekeeping/security staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs-Responded to customer’s complaints in a timely and professional manner

-Created lesson plan and answering any question from students.-Tracked student progress-Graded student essays and tests-Ensured that the classroom stays orderly-Encouraged students to read out loud in class-Created tests for students-Assigned essays and homework to students-Assigned books for students to read