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@alation.com
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3 phones found area 831, 312, and 855
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Daniel Rose is listed as Customer Success Executive | Builder | GTM & Revenue Obsessed | CX Operations & Strategy at Alation, based in Salt Lake City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at alation.com, phone signal with area code 831, 312, 855, and a matched LinkedIn profile for Daniel Rose.
Daniel Rose previously worked as VP of Global Customer Experience at Alation and VP of Global Technical Services at Alation. Daniel Rose holds Bachelor Of Arts (Ba), Political Science from Lewis & Clark College.
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AeroLeads found 1 current-domain work email signal for Daniel Rose. Compare company email patterns before reaching out.
Data-driven and revenue-oriented CX executive with 20+ years in executive-level customer-facing roles. These include building customer experience/success organizations from the ground up, focusing on business value, and developing lasting relationships. Passionate about the development and growth of operations. Demonstrated track record of proactively driving customer-centric goals for high-profile information technology companies. Directs talented teams across multiple geographic locations to enhance enterprise customer account acquisition and retention. Communicates a clear strategic vision for the customer experience and leads through influence and consensus building, drawing on unique backgrounds and forging personal connections in the nonprofit world. Key Customer Experience & Success Leadership: Architect and scale customer success programs ($0 - $150M) driving achievement of value-based outcomes, and championing an environment for ongoing strategic customer success. Post-Sales Architect: Design, hire, scale, and overachieve in customer success management, professional services, customer support, CX operations, escalation management, knowledge management/self-service and account management. Customer Success Team Development: Attracts, retains, and motivates high-performance teams, establishing key metrics to track customer satisfaction and driving the delivery of measurable impact to enhance customer satisfaction scores. Executive Relationships: Works closely with the executive team and board of directors to develop customer satisfaction and growth strategies for current and potential customers, ensuring sustainable scalability. Technical Savvy: History of success in highly technical and challenging roles, requiring a good working knowledge of engineering, big data, real-time analytics, machine learning, data governance, and data analysis tools (SQL, Tableau, and PowerBI).
Listed skills include Salesforce.Com, Enterprise Software, Saas, Cloud Computing, and 41 others.
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Redwood City, California, US
Working to "WOW" our customers daily through best-in-market customer support, revenue generation through our forward-deployed engineering team, technical escalation management, and self-serve excellence through our unified portal/community/university.- Customer Support & Escalation Management: We finished Q4 of 2023 with 99% CSAT, highlighting our.
Redwood City, California, US
Executive leadership of global customer support and technical services at Alation. We have scaled the team from 20 to 95 employees in two-plus years while growing CSAT from 72% to 99% in parallel. We have built for scale, leaning heavily on independent teams focussed on certified KCS and case handling methodology, CX operations, technical escalation.
Hayward, CA, US
California State University, East Bay CX Program is designed by industry experts and experienced leaders, for professionals seeking advanced skills in this fast-growing discipline.
San Francisco, California, US
Working with the Swiftlane teams to help them scale their support and customer success process.
US
Created customer journey roadmap from ground zero for this venture-backed company that offers real-time pricing, promotions, and assortment data for retailers and CPG brands. Led a team of 13. Implemented tools and processes for the customer-facing program, focusing on building a strong customer methodology aligned with the early-stage business. Designed.
Burlingame, California, US
Came on board as Head of Customer Success for this startup provider of a real-time analytics solution built around Apache Druid. Promoted to Vice President of Worldwide Customer Success based on outstanding customer growth and success management. Built value-focused relationships with engineers and executives to support the company through the rapid growth.
Burlingame, California, US
Building out customer support, technical success management, and professional services teams for the Imply platform and evangelize the open-source project Druid.Imply is a high-performance analytics solution to store, query, and visualize operational data. While traditional business intelligence workflows focus on creating static reports and dashboards.
Santa Clara, CA, US
Founding member of Customer Success for this cloud-native Big Data Activation Platform using AWS, Azure, & GCP cloud services. Acted as the face of all customer programs for supporting a diverse roster of Fortune 500 enterprises to small to mid-sized business accounts, functioned as Customer Lifecycle Architect to design and execute customer journey..
Santa Clara, CA, US
Ensures the overall quality of the customer experience for key Fortune 500 enterprise accounts, with responsibility for 20 clients; reports on account health and status at quarterly board meetings.Designs the customer life cycle, customer journey, and oversees the deployment of the flagship service offering; tracks customer relationships using the.
Munich, Bavaria, DE
Assumed an interim role overseeing customer success lifecycles, journeys, and implementation associated with an online communications portal.Adopted the Totango customer success platform to track the health of client relationships; managed a portfolio of enterprise and strategic accounts.Directed the sales engineering and sales demonstration.
Westminster, Colorado, US
Directed customer success managers dedicated to maximizing acquisition and retention among enterprise accounts, with 12 professionals operating out of three offices.Partnered with clients to identify and resolve pain points associated with the company’s ProContractor software application.Strengthened account relationships through product enhancements, end.
King Of Prussia, PA, US
Established infrastructure, policies, and procedures to launch the Customer Success Team and establish CS at the company.Built the Customer Success Squad (CSS), with a mission to optimize client satisfaction by fostering improved collaboration between product implementation teams and the support organization.Formed and supervised a team of seven.
King Of Prussia, PA, US
Maintained responsibility for the hiring and onboarding of 45 support technicians.Developed technical support processes and process documentation to ensure consistency and quality.Engaged in requirements gathering to develop estimating software, training materials, job aids, and articles for the benefit of customers and employees.Implemented Salesforce.com.
King Of Prussia, PA, US
Santa Cruz, CA, US
Denver, CO, US
Quick answers generated from the profile data available on this page.
Daniel Rose works for Alation.
Daniel Rose is listed as Customer Success Executive | Builder | GTM & Revenue Obsessed | CX Operations & Strategy at Alation.
AeroLeads has found 1 work email signal at @alation.com for Daniel Rose at Alation.
AeroLeads has found 3 phone signal(s) with area code 831, 312, 855 for Daniel Rose at Alation.
Daniel Rose is based in Salt Lake City Metropolitan Area, United States, United States while working with Alation.
Daniel Rose has worked for Alation, Rose Management Consultants, California State University - East Bay, Swiftlane, and Datasembly.
You can use AeroLeads to view verified contact signals for Daniel Rose at Alation, including work email, phone, and LinkedIn data when available.
Daniel Rose holds Bachelor Of Arts (Ba), Political Science from Lewis & Clark College.
Daniel Rose is listed with skills including Salesforce.Com, Enterprise Software, Saas, Cloud Computing, Training, Crm, Customer Satisfaction, and Project Management.
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