Daniel Santos Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

Assessment and Analysis: Evaluate the client's contact centre infrastructure, processes, and technology. Identify pain points, bottlenecks, and areas for improvement. • Solution Design: Design customised CCaaS solutions tailored to clients' needs and objectives. • Technology Evaluation: Assess various CCaaS providers and technologies in the market. Based on client requirements supporting RFP and contracting stages, recommend the most suitable CCaaS platform. • Migration Planning: Develop a migration strategy for transitioning from legacy systems to CCaaS. • Compliance and Security: Ensure CCaaS solutions comply with industry regulations and data security standards. Implement security measures to protect customer data. • Scalability Planning: Plan for scalability to accommodate future growth or seasonal variations in contact volume. • Documentation: Create comprehensive documentation for configurations, processes, and procedures. • Business Case and Cost Benefit Modelling: Analyse the cost-effectiveness of CCaaS solutions and provide budget recommendations. • Feedback and Improvement: Gather feedback from client users and stakeholders. Recommend continuous improvements and enhancements to the CCaaS setup.

London, England, United Kingdom

As part of the Datrix acquisition by Adept Technology Group plc, my role and responsibilities carried over to the new company.

London, United Kingdom

As a Voice Solution Architect, I have extensive experience in designing and implementing large-scale Unified Communication (UC) and Contact Centre solutions across both public and private sectors. My expertise lies in various infrastructure and communication platforms, including data centre and cloud infrastructure virtualisation, managing voice, contact centre, video, network devices, and recording systems.My role involves closely collaborating with diverse teams to ensure smooth workflow, designing customer-focused solutions, and leading the implementation of these solutions in key vertical markets. I also serve as a senior technical advisor for UC and Contact Centre solutions, translating complex business needs into feasible solutions and conducting root cause analysis for high-priority incidents.Key skills include proficiency in OpenScape Voice Enterprise, 8x8 XCaaS, Microsoft Teams, Direct Routing, Session Border Controller, and various network switches and routers. I also possess expertise in Virtualisation (VMware, AWS and Azure), protocol analysers like Wireshark, and ASC Call Recording among others. I am known for my ability to complete tasks promptly, manage high-volume workloads, and adapt to changing priorities, all while maintaining a professional and positive outlook.

Campinas Area, Brazil

I am a professional with extensive experience in voice and network projects in complex environments within large companies in Brazil. Throughout my career, I have developed skills in various technical aspects related to voice over IP technology and LAN and WAN networks.My responsibility in each project involved developing technical documentation and creating customised solutions according to customer needs. During this period, I worked with various products from Siemens Enterprise Communications (Unify)Among the products I worked with, I highlight:* OpenScape Voice* OpenScape UC (Unified Communications)* OpenScape Branch* OpenScape Session Border Controller* OpenScape Contact CentreI worked with Enterasys Network, a company that provides network solutions for mission-critical environments. With Enterasys Network, I acquired knowledge in Network Security technologies and network management solutions.Throughout my career, I have had the opportunity to implement voice and network solutions in large companies, always delivering high-quality projects. Some customers that I worked on designing and migrating projects with voice and network.http://petrobras.com.brhttp://www.zf.com.brhttp://www.minervafoods.com.brhttp://www.raizen.com.brhttp://www.cosan.com.brhttp://www.lwart.com.brhttp://www.biosev.com

Campinas Area, Brazil

- Support Dedicated Servers: Administration and installation of servers in a Linux environment (Debian e Ubuntu), with services such as: MySQL, Firewall (IPTables), Apache, Proxy (Squid), E-mail (Postfix), VPN (Racoon e Openvpn), Samba, DNS, Snmp, FTP, Cacti, Nagios, Backuppc, Heart Beat, Iproute, PHP. - Support Provider: Administration Servers with Windows 2003 Server and Linux hosted domains with SQL Server, IIS, Apache, MySQL. Integration with mail servers: Postfix, Zimbra Suite.