Daniel Santos Email & Phone Number

London, GB

London Area, United Kingdom

London, England, United Kingdom

• Assessment and Analysis: Evaluate the client's contact centre infrastructure, processes, and technology. Identify pain points, bottlenecks, and areas for improvement.
• Solution Design: Design customised CCaaS solutions tailored to clients' needs and objectives.
• Technology Evaluation: Assess various CCaaS providers and technologies in the market. Based on client requirements supporting RFP and contracting stages, recommend the most suitable CCaaS platform.
• Migration Planning: Develop a migration strategy for transitioning from legacy systems to CCaaS.
• Compliance and Security: Ensure CCaaS solutions comply with industry regulations and data security standards. Implement security measures to protect customer data.
• Scalability Planning: Plan for scalability to accommodate future growth or seasonal variations in contact volume.

London, England, United Kingdom

As part of the Datrix acquisition by Adept Technology Group plc, my role and responsibilities carried over to the new company.

London, United Kingdom

As a Voice Solution Architect, I have extensive experience in designing and implementing large-scale Unified Communication (UC) and Contact Centre solutions across both public and private sectors. My expertise lies in various infrastructure and communication platforms, including data centre and cloud infrastructure virtualisation, managing voice, contact.

Campinas Area, Brazil

I am a professional with extensive experience in voice and network projects in complex environments within large companies in Brazil. Throughout my career, I have developed skills in various technical aspects related to voice over IP technology and LAN and WAN networks.My responsibility in each project involved developing technical documentation and.

Campinas Area, Brazil

- Support Dedicated Servers: Administration and installation of servers in a Linux environment (Debian e Ubuntu), with services such as: MySQL, Firewall (IPTables), Apache, Proxy (Squid), E-mail (Postfix), VPN (Racoon e Openvpn), Samba, DNS, Snmp, FTP, Cacti, Nagios, Backuppc, Heart Beat, Iproute, PHP. - Support Provider: Administration Servers with.