● System Owner and System Admin for the entire eQMS system and the GXP training modules for Lantheus.● Created SOP and work instructions for IT admin duties.● Went through the RFP and Trackwise Digital implementation workshops to replace CatsWeb eQMS and training.● Re-designed Lantheus eQMS Change Management process to better align use of the system to an IT ticket versus a change control every time. ● Configured and owned change management activities on the current eQMS system. ● Fixed more than 20 CatsWeb software bugs to allow the system to operate smoother. ● Within three months of joining Lantheus, awarded the Value award in front of the newly appointed CEO.

• Organize, manage and perform platform support activities for regulated systems and Projects.• Define and manage application enhancement process and release management for regulatory applications like Veeva RIM, eTMF, CTMS, Medcoms, PromoMats and Kneat.• Provide daily operations support to business groups including system usage, creating and updating reports, enhancements to existing configuration.• Perform Change management activities in GxP environment including authoring and getting changes reviewed and approved in ServiceNow.• Maintain all system related digital SOPs, WIs, system administration guides to keep content GxP compliant.• Manage, communicate and being able to deliver on competing priorities for system related activities• Manage and complete access requests and incident management for different Clinical and Regulatory applications.. Double as a Scrum master for the Regbot AI product delivery releases and other Jira Regulatory Digital products.

- Lead the technical delivery of IT solutions approved within the portfolio and drive their continuous improvement and business efficiency.- Manage strategic vendor partner relationships and engagements.- Prepare and present project proposals to management and business partners.- Contribute, prepare, monitor, and control the annual department budget to ensure expenditure is in line with the business plan.- Conduct ongoing research into industry and technology trends.- Develop high-performing teams that produce quality results through shared accountability- Lead projects and implementations for all Veeva 15 projects across MorphoSys and Constellation Pharmaceuticals.- Promote business continuity through process improvement and the ability to solution the business’s needs end to end from a tech expert with the knowledge skills and ability.- Drive the creation and maintenance of streamlined processes for execution of the long-range strategy and roadmap of applications ensuring alignment with Veeva and business needs.- Collaborate globally with business partners and internal IT stakeholders to gather business requirements and execute IT strategies including GXP, part 11.- Responsible for technical management and System Admin duties of core platforms like Veeva CRM, eQMS, RIM, QualityDocs and Training, DocuSign Part 11, Egnyte, PleaseReview, Smartsheet’s and other applications supporting business needs.- Promote process improvement and team enablement for business so the business can see what is possible.- Ensure IT systems are GXP and CR Pat 11 compliant with all every department and regulations.- Responsibilities for negotiating software contracts and presentations to the CFO on behalf of IT for requested Budget Business IT projects.- Enable and empower my business stakeholders to work as a team to identify, build process and improve Business needs.

- Created project plans for Veeva Systems implementation. - Work with internal and external Stakeholders to align project objectives to business and tech needs.- Configured Veeva Quality Doc Objects, users, Reports and Dashboards.- Configured Egnyte users and folders as System Administrator tasks.

- Created solutions for the customer experience team and surgical Service operations team for assets and products- Created user stories and test scripts to deploy Hologic solutions to UAT with Copado. - Acted as a Salesforce and Oracle EBS System Admin to solution business Information systems problems.- Created Install base records in Oracle EBS to flow into Salesforce for data integration.- Trained the Business on Install base records creation and lead Advance Exchange Demos.- Created solutions for the Customer Experience team and surgical Service operations team for assets and Products.- Built custom objects and designed page layouts in Salesforce - Utilized Copado to commit meta data to the user stories for Deployment in UAT / Test- Acted as a Salesforce and Oracle EBS System Admin to solution business Information systems problems in the surgical division.

• I was hired to configure MHK Market Prominence to migrate data streams from Cognos, Salesforce, and Jira for ClearSprings Health. Reports and other systems transactions have to be replicated in Market Prominence.

- Collaborated with business and IT to map out the business process. - Release 1 and 2 gathered business requirements for Appeals and Grievances, Reporting and Case Data Migration- Attended daily status meetings about the whole project and MHK onsite.

• Generated over $500,000 in production and logistics savings by implementing a TMS system.• Recommended implementing an ERP system such as NetSuite, Microsoft Dynamics and SAP to streamlinethe accounting workflow.• Gather requirements and document specifications so I can translate business / user needs into technicalsolutions such as reports, tools and systems.• Document user stories to improve processes and files structures in a waterfall and Agile SDLC.• Reported directly to the CFO and VP of operations, business development.• Built warehouse and human resources google site to present performance and efficiency KPIs.• Design and generate reports to improve financial strength and communication to increase strategicoutcomes of all departments.• Oversee IT help desk tickets to perform help desk support with reports and systems.• Use SQL to generate reports and pull data from systems.• Use Google Data Studio and other Data visualizations platforms to present dashboard reports.• Define the scope of data with data governance to ensure data integrity is maintained.• Forecast trends by data mining and building aging reports for direct cost analysis.

• Design and test member profiles in Tableau while implementing an enterprise data warehouse.• Create dashboard reports to identify financial strengths and strategic outcomes of the company.• Inspect medical invoices vendor submitted to identify payment discrepancies using SQL and MS ACESSS.• Update One Care rating categories to generate over $10,000 in membership revenue.• Troubleshoot pharmacy database errors so members can pick up prescriptions.• Document and track metrics on enrollments and cancellations.• Mapped member and analyses clinical data sources in Navitus Pharmacy PBM system.• Analyzed CMS and MassHealth encounter data to identify and report claims discrepancies with ASAPS,PCG and pharmacy departments.• Passed MassHealth and CMS compliance training and HIPPA training yearly.

• Assist in monitoring the company's claim error work queue by generating reports using Microsoft Excel.• Collaborate with upper management to track status of claim errors in the revenue cycle to improve and maintain company workflows• Built and maintained a claims and revenue cycle management database with HL7 transactions and 834 and other files in Telcor.• Configure and edit payer accounts in Telcor so that claims can be generated correctly.• Inspect and audit case data from Path Central and verify that it interfaced into Telcor by running audits on charges.• Oversee the client and provider data in Telcor so monthly reports can be generated.• Work with management to mitigate data presentation and reporting errors.

• Identified duplicate patient entries from multiple medical offices for deletion prior to the data beingconsolidated into a new electronic medical record system for the entire practice.• Merged provider data for 45 medical practices so it could be uploaded into a new million-dollar EMRsystem• Trained doctors and lab personnel on how to access certain data which is stored remotely.• Retrieved, analyzed, and corrected patient reports in the electronic medical records (vitalaxis.com).• Inspected and troubleshot patient data and profiles. I was responsible for scanning, attaching andsubmitting patient reports.

- Assisted with event set – ups and breakdowns including equipment. Monitored Student Center for damage and missing equipment and report to manager. - Assisted on-duty manager with troubleshooting and student inquiries.

- Assisted with making, labeling, and filling specimen boxes

- Assisted with members inquiries- Assisted with loading products in member’s cars and trucks- Assisted with packaging Poland Spring bottles to be recycled- Maintained and monitored sufficient carriages in proper locations.