Daniel Roberto Email & Phone Number

Irvine, Ca, Us

Fountain Valley, California, Us

Palo Alto, Ca, Us

Mayfield Village, Oh, Us

- Investigated insurance claims made by insured customers and claimants regarding various auto accidents- Investigated fraud claims and successfully stopped multiple fraudulent claims- Evaluated various pieces of information and data to determine liability- Conducted scene investigations, vehicle damage reviews, and apply traffic laws to independently resolve liability cases- Researched and consult with various sources to confirm coverage and detect fraud- Interviewed and speak directly to all customers and parties involved to gather statements for liability- Empathized and assist customers with their needs and problems to resolve their claims- Assisted customers and parties with all questions, concerns and advise through difficult situations- Volunteered and successfully transitioned to Total Loss Specialist within 6 months of employment- Negotiated claim settlements amongst customers, claimants, other carriers and stakeholders to settle property damages- Collaborated with auto damage adjusters and manager to inspect and determine severity of damages

Stockholm, Stockholm County, Se

Manage departments to actively assist managers and visual merchandisersStock, replenish and organize inventory to continuously promote salesVisual merchandising of products, store layout, and displays to maximize purchasesProvided outstanding customer service, receiving Employee of the Month award in November 2019

- Owner and starter of side business specializing in animated artwork- Designed various art and graphics to be made into various mediums such as stickers, digital media, and apparel- Designed vector artwork using Adobe Illustrator and Photoshop- Utilized social media for branding, marketing, and built a following of fans and customers- Developed a Shopify e-commerce platform for online sales, back end logistics, and revenue analysis- Created a web storefront for online transactions amassing customers and sales across the globe- Handled all packaging and shipping logistics- Provided customer service and tended to customer feedback and relations

San Diego - Us | Tokyo - Jp, Us

- Moderated usability, sound testing, Out of Box Experience, and concept evaluation tests- Created usability reports detailing usability issues and opportunities, usability ratings, data, evaluations, and design recommendations for stakeholders- Created usability test plans and surveys- Created recruiting surveys and facilitated recruitment of participants- Provided feedback for redesigning start guide design and mobile app software flow and design- Researched TV UI, software and on screen displays for increased understanding of usability and user behavior- Successfully implemented design recommendations for setup guides for SRS-LSR100 accessibility speaker- Supported user research and synthesized qualitative and quantitative data and findings for the Sony RA5000 360 Reality Audio Speaker- Communicated design recommendations for the Sony Headphone Connect and Music Center for 360 reality audio optimization- Create and analyze surveys for various usability tests and participant recruitment- Communicate and plan user testing, analysis, and reports/reviews with stakeholders and team members- Conduct competitive and expert reviews / analyses of user experience for Sony and competitor products, software, and marketing- Capture details and notes with ethnographic approach and organization within user testing- Support in moderating user testing and software / hardware troubleshooting and tech setup- Created storyboards and illustrations- Created personas- Created high level wireframes, user and process flows with Visio- Assist in providing feedback to stakeholders within design process and project scope- Conducted and supported in-home visits, off-site interviews, and traveled for user testing in different state

San Diego - Us | Tokyo - Jp, Us

- Create and analyze surveys for recruiting potential UX test participants- Communicate and recruit for UX test participants adhering to stakeholders criteria- Conduct competitive and expert reviews / analyses of products and software- Created a user experience room based on smart devices, IoT, and home devices to understand usability and identify potential design opportunities in the home entertainment and living environment- Capture details and notes with ethnographic approach and organization- Support in moderating user testing- Conducted usability reviews for accessibility related projects- Assist in providing feedback within design process and project scope- Showcased accessibility prototypes and products at CSUN Accessibility Conference- Supported in home visits, off-site interviews, and work related travel

- Photographing and collaborating with clients events- Assisting the DJ in designing and setting up equipment

- Conducting needfinding and user research- Conducting competitive analysis and heuristic evaluation- Defining user personas- Ideation and prototyping design concepts- Collaborating with engineers on product design- Collaborating with developers on web/app design

- Manage shoot locations and shoot preparation- Collaborate with models in photo shoots- Coordinate with the layout editor and fashion editor to satisfy editorial needs- Producing high quality images with in depth post processing and composition- Communicate with team members to engage in an active design production

New York, Ny, Us

- POS register experience- Customer service- Floor recovery and organization- Fulfillment and BOPS logistics

- Assisting in leather craft production of various designs- Consistent repetitious work- Providing design feedback and quality assurance- Handling logistics and business relations

- Produce high quality photos for news print- Communicate with writers to capture needed subjects, composition, and context

- Document field data through video capture- Organize field data through file work, Word, and Excel- Listening to city and team meetings for negotiating and communicating public transportation and living problems and solutions- Academic Internship through HTH

Bachelor'S Degree, Cognitive Science (Human Computer Interaction)

High School, High School/Secondary Diplomas And Certificates

Ux Design Certificate, Social Sciences