IT Manager specializing in comprehensive technology solutions for small and medium-sized businesses, adept at customizing and implementing strategies that address unique business needs, optimize efficiency, and drive productivity.IT Network Installation and Management• Design and construction of IT networks and server rooms in offices and warehouses• Installation of Ethernet cabling and network devices including Firewalls, Routers, Servers, Access Points, SD-WAN• Implementation and management of commercial IoT systems, Surveillance, Access Control • Provision of organizational IT support, including the procurement of necessary software, hardware, and services• Management and maintenance of end-user accounts, permissions, and access controls• Oversight of backup strategies, data recovery procedures, and disaster recovery planning• Management of security solutions, including firewalls, VPNs, anti-virus, endpoint protection, and IDS• Regular security audits and vulnerability assessments to identify and mitigate risks• Development and enforcement of security policies and protocols• Administration of data encryption• Configuration of email security protocols, including SPF, DKIM, and DMARCSoftware and Web Services• Design and management of business and eCommerce websites, specializing in WooCommerce• Development of complex website functionality including AI solutions for enhanced user experience and automation• Optimization of website performance using PageSpeed Insights and GTmetrix• Management of Google/Bing Search Consoles, Analytics, Google Merchant Center• Implementation of on-site and off-site SEO strategies to enhance visibility• Management of online advertising campaigns across multiple search engine and social media platforms• Integration and administration of email marketing tools and automation platforms• Integration of eCommerce stores with online marketplaces like Amazon, Walmart, eBay, Etsy, and Facebook/Instagram

IT Administrator of an office and call center with 70 users and 15 Servers. Duties Included: • Relocated entire server room and company's office network to another building alone during my first week of employment. • Procurement of IT equipment and software. Primary point of contact for vendors• Management of Exchange Server, Active Directory, DNS, DHCP, Group Policy, IIS, SQL, VMware ESX• IT Support for office employees and call center using custom .NET applications• Administration of WSUS, Windows Firewall, Symantec SEP, Cisco VPN, Exchange IMF• Daily administration and maintenance of Symantec Backup Exec using backup tapes• Installation of hardware including servers, firewalls, switches, routers, storage devices, UPS, etc.

System Administrator and Field Technician at a Managed IT services company with over 30 local small business clients. Duties included:• Perform service appointments to fix client IT issues• Management of domain controllers, file servers, web servers, DB servers• Management of network routers, switches, firewalls, peripherals • Administration of Active Directory, Exchange, Group Policy, Apache, IIS, SQL• Second level help desk support• Maintenance of workstations and servers using remote monitoring and management (RMM) solutions• Management of anti-virus, malware, and intrusion detection solutions • Management of Backup and Data/Disaster Recovery

Installation technician for State Farm Insurance corporate office technology upgrade project.• Disconnection and removal of PCs, CRT monitors, office printers, and equipment to be replaced• Cataloging and inventory of new and old equipment• Installation and setup of new PCs, monitors, and peripherals • Disposal and cleanup of equipment and waste

IT Security Analyst at an insurance and financial services company with a large IT environment. Duties included:• Main support contact for all VPN related issues including implementation, troubleshooting and administering accounts • Project Manager of the Antivirus implementation team• Member of the Cisco Security Agent (CSA) implementation team• Member of the SSL VPN implementation team • Member of a team that managed the set up of a new call center in Atlanta, Georgia• Compliance auditing

IT administrator for the Marine Corps War College, the senior department of Marine Corps University. Duties included:• Help Desk & IT Support• Administration of user accounts using Active Directory• Installation and maintenance of network equipment • Cataloging and inventory of IT equipment• Creation and maintenance of website • Upgraded network from Windows 95/NT to 2000 operating systems • Various miscellaneous tasks

• Quickly promoted to Sergeant with only 3 years of service• Served as security in the 2001 Presidential Inauguration • Set up communications for various humanitarian operations including the Mayon Volcano eruption and East Timor conflict • Lead OCS candidate platoons in physical training runs and exercises • Served as emergency medical response to fallen officer candidates during training• Lead a squad of Marines for Operation Cobra Gold in Nakkan si Tammerat, Thailand • Operated, and maintained Singar radios, cryptography, and satellite communications equipment• Attended MCT, communications school, Jungle warfare training, urban warfare training• Rifle qualification: Expert• PFT: 300• Security Clearance• Honorable Discharge