Daniel Hoffman Email & Phone Number

Los Angeles, CA, US

Seattle, WA, US

- Manage team of 4 to execute complex global product based programs.

Seattle, WA, US

Wilmington, Delaware, US

I absolutely love helping people craft their story and effectively share their value. Expert in applying common frameworks and philosophy to different types of interview questions.- Develop TPM/PM fundamentals and behavioral course curriculum- Conduct live-class instruction for cohorts of 30-40 people- Participate in 1:1 Mock interviews, and provide feedback

San Jose, California, US

• TiVo is now an Xperi Company.
• Execute and support internal employee and partner Beta programs for over 15 critical releases, synthesizing feedback from 10-1000+ testers into actionable dashboards for executive review.
• Managed support for onboarding of 35+ partner accounts during the JIRA migration project, ensuring issues were quickly resolved and project schedules and deliverables were met.
• Maximized CSAT (95%) in Mobile program by developing a comprehensive support strategy using JIRA dashboards to identify and address high usage testers as well as attack high defect-level features.
• Diagnosed process gaps and orchestrated process improvement, such as developing a bug filing script using Python, Selenium and Flask technologies, decreasing bug filing time by 50% to deliver increased productivity.

San Jose, California, US

• TiVo is now an Xperi Company.
• Assess, analyze, replicate, diagnose, resolve, and/or escalate technical issues reported by employee, customer, & domestic or international partner testers while products are in development/beta/alpha trials.
• Work closely with Engineering, Test, and Product Management teams to learn & troubleshoot product functionality/features, primarily within TiVo’s IPTV product and advertising portfolio, but also in mobile and legacy.
• Filed clear & complete actionable bugs based on testers’ reports of problems using Bugzilla and Jira.
• Became an outspoken advocate for bug fixes and feature requests during engineering core meeting

San Jose, CA, US

• Atlona provides end to end software and hardware solutions for commercial and home AV/Network needs.
• Developed full-spectrum solutions plans for commercial integration efforts for $25M of fielded products, annually.
• Deployed ‘Support as a Service’ and SAAS roll-out to initial commercial customers, generating a new value stream for the business unit.
• Created a networking training program for Tier 2 and Tier 3 front-end support employees, increasing effectiveness when dealing with expanding product portfolio.
• Implement, troubleshoot, and support Internet-based Video applications, and Linux/Unix operating systems-based products including new IP controller for commercial and residential applications.

San Jose, CA, US

• Atlona provides end to end software and hardware solutions for commercial and home AV/Network needs.
• Troubleshoot product and design difficulties over the phone, email or live chat using Zendesk, achieved 300+ tickets closed per month.
• Only support engineer get Cisco Certified and led the effort to address and fix networking-related product difficulties.
• Demonstrate follow-through and problem-solving skills and recognized Q4 "Employee of the quarter".
• Became subject matter expert in 50+ products to effectively resolve customer issues quickly and effectively.*2017 Q4 PRIIDE Award Recipient (Employee of the Quarter)

St. Louis, MO, US

• Conference Technologies, Inc. is a complete solutions provider for audiovisual, video, and information technology integration.
• Install and service "break-fix" requests at top technology companies such as eBay, PayPal, GE, Eventbrite, StubHub and many more
• Installation of structured cabling- includes pulling, terminating and testing
• Configuration of control systems, codecs, and digital signal processors
• Commission of AV systems