Daniel Hoffman Email and Phone Number
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My work revolves around answering the following questions:1) What are our customers thinking?2) How do we make things better for our customers?If you'd like to connect, please feel free to send me a message.-------------------------------------------------------------------------------------------------------------------I currently have 5+ years experience in Program Management with a specialization in customer insights, product feature validation, user experience, and product operations. I'm passionate about building solutions and process improvement.Skills: Customer Success, Python, SQL, API, Project Management, Program Management, Audio/Visual, Networking, Professional Services, Sales Engineering, Training, Customer Support, Customer Insights, Beta Testing, Customer Validation, Streaming, Media, IPTV.Software: Zendesk, CenterCode, Jira, Confluence, Microsoft Office, Monday, Asana, Splunk, Birst, Testflight, Appstore, Android, iOS, Flutterflow.
Amazon
View- Website:
- amazon.com
- Employees:
- 734811
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Tech Product Manager, Go-To-MarketAmazonLos Angeles, Ca, Us
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Sr. Program Manager, Ring Product InsightsAmazon Sep 2022 - PresentSeattle, Wa, Us- Manage team of 4 to execute complex global product based programs.
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Program Manager, Ring Product InsightsAmazon Jun 2021 - Sep 2022Seattle, Wa, Us
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Tpm/Pgm Mentor | Interview Prep | InstructorInterview Kickstart Jan 2022 - PresentWilmington, Delaware, UsI absolutely love helping people craft their story and effectively share their value. Expert in applying common frameworks and philosophy to different types of interview questions.- Develop TPM/PM fundamentals and behavioral course curriculum- Conduct live-class instruction for cohorts of 30-40 people- Participate in 1:1 Mock interviews, and provide feedback -
Program ManagerTivo Dec 2019 - Jun 2021San Jose, California, UsTiVo is now an Xperi Company.• Execute and support internal employee and partner Beta programs for over 15 critical releases, synthesizing feedback from 10-1000+ testers into actionable dashboards for executive review.• Managed support for onboarding of 35+ partner accounts during the JIRA migration project, ensuring issues were quickly resolved and project schedules and deliverables were met.• Maximized CSAT (95%) in Mobile program by developing a comprehensive support strategy using JIRA dashboards to identify and address high usage testers as well as attack high defect-level features.• Diagnosed process gaps and orchestrated process improvement, such as developing a bug filing script using Python, Selenium and Flask technologies, decreasing bug filing time by 50% to deliver increased productivity. -
Sr. Support Engineer, Product InsightsTivo May 2018 - Dec 2019San Jose, California, UsTiVo is now an Xperi Company.• Assess, analyze, replicate, diagnose, resolve, and/or escalate technical issues reported by employee, customer, & domestic or international partner testers while products are in development/beta/alpha trials.• Work closely with Engineering, Test, and Product Management teams to learn & troubleshoot product functionality/features, primarily within TiVo’s IPTV product and advertising portfolio, but also in mobile and legacy products.• Filed clear & complete actionable bugs based on testers’ reports of problems using Bugzilla and Jira.• Became an outspoken advocate for bug fixes and feature requests during engineering core meeting
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Professional ServicesAtlona 2017 - 2018San Jose, Ca, UsAtlona provides end to end software and hardware solutions for commercial and home AV/Network needs.• Developed full-spectrum solutions plans for commercial integration efforts for $25M of fielded products, annually.• Deployed ‘Support as a Service’ and SAAS roll-out to initial commercial customers, generating a new value stream for the business unit.• Created a networking training program for Tier 2 and Tier 3 front-end support employees, increasing effectiveness when dealing with expanding product portfolio.• Implement, troubleshoot, and support Internet-based Video applications, and Linux/Unix operating systems-based products including new IP controller for commercial and residential applications. -
Technical Support Engineer IiAtlona 2016 - 2018San Jose, Ca, UsAtlona provides end to end software and hardware solutions for commercial and home AV/Network needs.• Troubleshoot product and design difficulties over the phone, email or live chat using Zendesk, achieved 300+ tickets closed per month.• Only support engineer get Cisco Certified and led the effort to address and fix networking-related product difficulties.• Demonstrate follow-through and problem-solving skills and recognized Q4 "Employee of the quarter".• Became subject matter expert in 50+ products to effectively resolve customer issues quickly and effectively.*2017 Q4 PRIIDE Award Recipient (Employee of the Quarter)
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Field Service SpecialistConference Technologies, Inc.® Jul 2015 - Sep 2016St. Louis, Mo, UsConference Technologies, Inc. is a complete solutions provider for audiovisual, video, and information technology integration.• Install and service "break-fix" requests at top technology companies such as eBay, PayPal, GE, Eventbrite, StubHub and many more• Installation of structured cabling- includes pulling, terminating and testing• Configuration of control systems, codecs, and digital signal processors• Commission of AV systems
Daniel Hoffman Skills
Daniel Hoffman Education Details
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University Of California, Santa CruzFilm
Frequently Asked Questions about Daniel Hoffman
What company does Daniel Hoffman work for?
Daniel Hoffman works for Amazon
What is Daniel Hoffman's role at the current company?
Daniel Hoffman's current role is Tech Product Manager, Go-To-Market.
What is Daniel Hoffman's email address?
Daniel Hoffman's email address is da****@****ona.com
What is Daniel Hoffman's direct phone number?
Daniel Hoffman's direct phone number is +131499*****
What schools did Daniel Hoffman attend?
Daniel Hoffman attended University Of California, Santa Cruz.
What are some of Daniel Hoffman's interests?
Daniel Hoffman has interest in Economic Empowerment, Social Media, Marketing, Television, Investing, Education, Jazz, Environment, Animal Welfare, Music.
What skills is Daniel Hoffman known for?
Daniel Hoffman has skills like Film Production, Music Production, Final Cut Pro, Recording, Short Films, Sound Editing, Screenwriting, Social Media Marketing, Audio Engineering, Photoshop, Advertising, Comedy.
Who are Daniel Hoffman's colleagues?
Daniel Hoffman's colleagues are Vandana Gaba, Shawn T., Parjanya Yerabati, Lonette Lowe, Abhisheka G, Thuy Nguyen, Babatunde Isaac Eletu.
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