• Drive and implement the business plan for area of responsibility to achieve facility goals and implement operational improvements.• Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.• Prepare, review, and analyze reports, and use information to identify operational improvements.• Monitor and ensure area of responsibility's compliance with company quality and safety standards, policies, procedures and directives by developing, distributing, and/or maintaining procedures and supporting documentation.• Supervise and manage associates and leaders in area of responsibility by giving direction, monitoring performance and providing feedback; identifying training and development needs and providing opportunities for learning and growth; teaching, supporting and modeling company policies and procedures; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates, leaders and managers.• Oversee the execution of QA guidelines and procedures by identifying ways to increase building efficiencies and maintain inventory control.

• Directed day-to-day operations and productivity of 150 technicians and engineers meeting client’s testing and technical needs for hardlines product categories. • Held financial accountability, including P&L, and budget development. Drove improvement initiatives and process efficiencies. Exceeded annual revenue budget expectations by $1.2M.• Led collaboration with multi-functional teams to drive initiatives to provide broader service offerings and process improvements within highly matrixed organization.• Ensured compliance with policies, procedures, and practices to ensure compliance with ISO 17025 requirements along with other accreditation requirements.• Increased customer satisfaction, loyalty and delivery of projects and programs for area of responsibility by anticipating customer needs and providing proactive solutions. Improved on standard metric from 80% to 95%.

• Led all aspects of quality control processes in dyeing and finishing plant, inventory management, sampling, finished goods approval, testing plans, and compliance documentation.• Implemented new process to review data entries against requirements, ensure accuracy of results, and release goods for shipment (military contracts, physical / functional properties testing, color management / shade approvals) utilizing SAP S/4HANA business application.• Implemented changes to military lot formation process to fully comply with requirements while reducing material waste 30%. • Collaborated with quality assurance and customer service groups to review customer inquiries and complaints. • Actively participated in product development projects to increase military product offerings for European market or to respond to industry trends, policy changes, and waste management practices.

• Actively contributed to laboratory accreditation process and company technical strategy. • Ensured timely completion of special testing projects and resolution of customer complaints.• Maintained and effective management system and laboratory operations. • Completed sample prototype / textile materials quality evaluation project at Delta Airlines. • Monitored, reviewed, and provided updates on changes to regulations and standards.

• Managed analytical laboratories, including organic, inorganic, and fiber analysis.• Implemented processes to increase efficiency and normalized volume inconsistencies. Achieved overall 97% on-time delivery of test results while reducing operating costs 15%. • Simplified complex processes of fiber analysis testing, resulting in increased testing capacity for socks and hosiery products. • Negotiated service agreements and pursued alternative options for testing equipment maintenance and calibration services. • Managed quality system for North America softlines and hardlines operations.

• Directed quality management system for North America Softlines and Hardlines operations.• Planned and performed audits for multiple laboratories located in North and South America.• Developed new line of services by adding testing capabilities. • Created calibration program to include 1,000 pieces of equipment, resulting in 20% service cost reduction.

• Relocated Softlines Testing Laboratory from Springfield, NJ to Arlington Heights and re-organized consumer products testing laboratories.

• Performed testing per AATCC, ASTM, ISO, and JIS standards, color evaluations using visual techniques, DATACOLOR, and DIGIEYE System.

• Quality control, materials inventory, and machine operator: ATOM Die Press, EASTMAN Spreader, and GERBER cutting system. • Trained new employees on job functions and standard operating procedures.

• Provided technical support to garment manufacturing location under contractual agreements with HIRSCH AG.• Ensured proper use of sampling procedures to evaluate quality levels.

• Managed washing, finishing, and quality control departments in a mid-size apparel manufacturing plant.