Daniel Sanchez Email & Phone Number

Miami Beach, Fl, Us

Miami, Florida, United States

Miami/Fort Lauderdale Area

Infor Hospitality software features social, mobile, analytic, and cloud technologies that drives new levels of usability, connectivity, and insight. Based on the latest advances from both the consumer and enterprise worlds, these technologies change everything you thought you knew about business software.- Maximize revenue potential- Streamline operations- Build a better guest experience

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

I manage a team of 10 Client Relationship Managers and field technicians. Developed a whole training system for the team as well as a plan for client retention based on proactive problem solving and exceptional customer service. In addition to training I have also developed processes for client relationship building and repairing damaged relationship with the purpose of client retentionI am also responsible for the success of the team by:-Ensuring client satisfaction, -Hire, train and manage a team of Account Managers and Technicians-Providing training and recurrent training to our clients regarding our products in order to reduce client calls and increase guest satisfaction-Turning dissatisfied clients into loyal business partners-Handling escalations of 150 hotels -Meeting quarterly sales quota.-Increasing client retention by providing excellent customer service and implementing tactical problem solving.

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

I am responsible for the success of the Southeast US region by:-Ensuring client satisfaction-Hire, train and manage a team of Account Managers and Technicians-Turning dissatisfied clients into loyal business partners-Meeting quarterly sales quota.-Increasing client retention by providing excellent customer service and implementing tactical problem solving.

Miami/Fort Lauderdale Area

I was responsible for the success of the Miami area by:-Ensuring client satisfaction-Providing training and recurrent training to our clients regarding our products in order to reduce client calls and increase guest satisfaction at hotels-Turning dissatisfied clients into loyal business partners-Handling escalations 65 hotels -Meeting quarterly sales quota.-Increasing client retention by providing excellent customer service and implementing tactical problem solving

-Organized and structured their first customer service department-Started and developed the first training program for the company-Wrote the first product training manual for the company and their prepaid card product-Trained Correctional agencies and inmates on the use of their products and services-Managed the tier 2 escalations department-Managed their 3rd party call center relationship and performance-Managed operations for 1 ½ years (Tier 2 escalations, lock box processing department, prepaid department and training department)-Reduced the operational cost of the by reducing escalations, implementing online communication tools, procedures, realigning priorities and modifying shipping procedures-After 2 months or research and close look at key accounts I identified and later created a fraud prevention plan that focused on smart scanning of new accounts

Miami/Fort Lauderdale Area

-Managed the operations of the company-Luthier and Guitar instructor-Producer-Client Services

Jfk

Operated safely the their fleet of aircraft with bases in San Juan, Miami, New anorak and Dallas

Doral, Fl

-Acted as a customer service supervisor for "Frontier Airlines"-Handled escalations sent by reservations agents. -Trained new hires on the oasis system and frontier airlines reservations, operations and procedures

Tamiami Airport

-Managed the staff of certified flight instructors-Assisted the school in graduating pilots under parts FAR 141 and part 61.-Checked students before they went for their federal pilot tests-Flight Instructor-Advance instructor-Instruments Intructor

Certified Flight Instructor - Fundamentals Of Instructing, Cfi-Ii Agi - Agi-I

Certified Instructor, Advanced Instructor

Fundamentals Of Instructing, Training And Instructing

Commercial Pilot, Multi And Single Engine Aircraft

Education record

Activities and Societies: Debate Team