Daniel Santrella Email and Phone Number
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Daniel Santrella personal email
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I believe we learn who we are in practice not in theory, that action leads to inspiration, not the other way around, & that discipline eats motivation for breakfast. Also, I don’t know if you noticed that blueberries on the whole are getting bigger & I believe the bigger the blueberry the more joy you’ll find in the produce isle.
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User Experience ResearcherDouble Good Jul 2024 - PresentBurr Ridge, Il, UsCrafting new ways to provide joy & abundance to local communities across the nation.
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Voice ActorRealnicevoice.Com Jan 2015 - PresentProfessional (broadcast) quality home studio.- Heard across the globe on radio, TV, streaming & digital- Clients include Verizon, Speedway, Peloton, United Health Care, Gato Negro, & Lunchables- Specializing in commercial, audiobooks, and multi-cast audio-dramas -
Founder & Managing PrincipalVeryhuman.Cx Dec 2021 - Jul 2024Discerning what matters and **what doesn't** across disparate teams, multiple inputs, and myriad stakeholders is tricky, but having a deep-seated understanding of the people you serve is the stuff that "moats" are made of. -
Lead Ux Researcher - Contract - Intuit, QuickbooksVeryhuman.Cx May 2023 - Jul 2023
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Interim Vp Of Operations / Experience At GearsourceVeryhuman.Cx Sep 2022 - Mar 2023
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Interim Head Of Strategy At Gear FocusVeryhuman.Cx Dec 2021 - Jul 2022
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Sr. Experience Designer, Strategist, ResearcherHighland Nov 2019 - Dec 2021Chicago, Illinois, UsHighlandsolutions.com- Led strategy and innovation engagements combining organizational goals, user needs, competitive analysis, and product differentiation to forge confident paths forward for a range of clients from Fortune 50 companies to mission-driven organizations. - Designed and facilitated a wide variety of workshops, research, and presentations founded in mixed methodologies, intent on translating customer behavior into actionable insight to shape and build products and services. -
Director Of Customer Engagement 🌎Reverb Apr 2017 - May 2019Chicago, Il, UsReverb.com- Leadership team alumni and direct report to CEO - Built, then sustained Reverb's global customer engagement team of 50+ responsible for all growth, strategic, and operative disciplines, serving 500k customers annually. - Expanded support operations to Europe and Asia- Introduced self-service, decreasing contact rates by 50%, and achieving a record 97.7% CSAT - Named to Fast Company’s annual list of the World’s Most Innovative Companies for 2019 -
Customer Engagement ManagerReverb Apr 2016 - Apr 2017Chicago, Il, Us- Promoted growth of Reverb's captivating CX offering to ensure the platform's ongoing value for buyers, sellers, and music gear aficionados
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Customer EngagementReverb Apr 2015 - Apr 2016Chicago, Il, Us- Opted to meld my passion for music and love of people with what became the world's leading online marketplace for buying, selling, and learning about musical instruments.
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Director, Legal ClinicsChicago Volunteer Legal Services Feb 2014 - Apr 2015Chicago, Il, UsCVLS.org- Operationalized 25 pro bono legal clinics in the Chicagoland area from Englewood to Evanston- Partnered with major law firms and community organizations to develop new clinics and services: +25% growth in ~1 year - Expanded and sustained relationships with over 500 volunteer attorneys, paralegals, social workers, and clientele in the clinic network- Curated marketing, training content, orientation, and process for all clinic programs -
Pro Bono Coordinator / ParalegalChicago Volunteer Legal Services Aug 2008 - Feb 2014Chicago, Il, Us- Petitioned Chicago's legal community for licensed attorneys to represent the poor and working poor in foreclosure, immigration, adoption, guardian ad litem, eviction, and bankruptcy - Cultivated and preserved relationships with dozens of volunteer attorneys across CVLS' 3000+ network - Handled doc review, legal writing, and court filings for CVLS' attorney network
Daniel Santrella Skills
Daniel Santrella Education Details
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Second City Training Center ChicagoImprov -
Columbia College ChicagoCreative Writing
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MusicianSongwriter / Performer 2006 - Present
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Rolling Meadow High SchoolHigh School
Frequently Asked Questions about Daniel Santrella
What company does Daniel Santrella work for?
Daniel Santrella works for Double Good
What is Daniel Santrella's role at the current company?
Daniel Santrella's current role is A balance of competence, confidence, & consciousness..
What is Daniel Santrella's email address?
Daniel Santrella's email address is ds****@****ons.com
What is Daniel Santrella's direct phone number?
Daniel Santrella's direct phone number is +184797*****
What schools did Daniel Santrella attend?
Daniel Santrella attended Second City Training Center Chicago, Columbia College Chicago, Musician, Rolling Meadow High School.
What skills is Daniel Santrella known for?
Daniel Santrella has skills like Legal Writing, Mediation, Legal Research, Public Speaking, Strategic Planning, Customer Service, Music, Community Outreach, Negotiation, Contract Negotiation, Entertainment, Management.
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