Daniel Berton Email and Phone Number

● Participation in the restructuring project for the entire technological park of the Madero network, working in the stages of design, installation and implementation. ● Implementation of a Service Desk tool for ticket control, management of IT assets and service indicators. This system was institutionalized and became the standard tool, even for other sectors, due to the wide acceptance of technology. ● Responsible for administration, maintenance, documentation, N2 support and configuration of network equipment and servers at the administrative headquarters, industry and 90 restaurants ● Analysis of company processes for continuous improvement and minimization of manual and disorderly activities, incurring a reduction in failures, increased productivity, traceability and availability of information to obtain indicators. ● Creating reports through SQL queries, meeting the demands of the IT sector. ● Identification and testing of new technologies in order to improve productivity, reduce costs and increase the efficiency of the operation.

● Participation in the implementation of ERP, acting in the training of users and assistance in the main difficulties and parameterization of the system. Key user for internal replication of information provided by the solution provider. ● N1 and N2 support for more than 50 units, both local and remote. Production of reports to help the company's processes through SQL queries. ● Computer maintenance including equipment installation and configuration.

Responsible for the administration, maintenance and conservation of computer equipment, configuration of servers.