Project and program management of multiple clients professional and IT credentialing programs. Managed up to six programs with a total budget greater than $500K coordinating all activities and meetings including project kick-off and weekly status updates. Accountable for documenting and managing the end-to-end process from gathering requirements and writing the statement of work to developing the work breakdown, monitoring, invoicing, and project closing. Successfully, completed programs on time, within budget and with quality customer satisfaction. Collaborate with industry clients in various time zones to scope work, build consensus in a fast-paced work environment.

Managed annual budget of $1.3M for a team of 15+ associates both remote and on-site. Oversight of quality standards and quality key performance indicators for both association wide and custom client technology products. Lead internal projects required for the functional areas of responsibility. Voice of quality coordinating functional business activities to support and meet project initiatives on time and within budget. Responsible for assigning resources and work effort estimations. Track and monitor progress against KPIs set. • Direct all project management activities from initiation to completion for the Quality Management Office. Strong attention to detail. Accountable for writing the executive summary, presenting to mid and senior level stakeholders for approvals and funding, managing both cost and deliverables. Manage day to day planning and operational activities.o Research, negotiation, procurement and implementation of automation vendor tools and technology. Reduction of manual testing by 40%o Accountable for maintaining business relationships with both internal and external partners and customers. Created executive summaries, test summary reports, and presentations to obtain funding and approvals with stakeholders. • Negotiate and select vendor contract and coordination of approvals. Review, coordinate and collaborate on contract details with Legal, Information Security, Development, and Network requirements. • Responsible for reporting on project progress, impediments and product quality prior to final approvals and project completion. Support scrum and waterfall style projects to ensure successful completion of each release increment. Lead testing support teams both onshore and offshore for projects. • Lead the implementation of new software tools and technology systems (I.e. Selenium Web driver, Zephyr, New Relic, Appium etc. (). Facilitate training on new technology and processes.

Engaged with functional and cross-functional teams to gain alignment on product quality, risk and deliverables Reviewed root cause analysis of issue trends, defect density and overall product quality. AManage and lead all technology projects for the Quality Assurance department. Collaborate with functional and cross-functional teams to gain alignment on product quality, risk, and deliverables. Responsible for managing daily operations and planning. • Lead the implementation of mobile testing tools to enhance mobile functional testing and gaining an inventory of devices for testing. Improving access to additional and newer devices. • Manage third party partner to extend team of testers and testing capabilities to include crowd source testing (i.e. Applause). • Formalized the testing process templates, entry and exit criteria, and acceptable metrics for release.• Facilitated training for newly implemented tools including documenting processes and troubleshooting reported issues. • Defining onboarding process, workstation manuals and training for new hires and contract staff.

Led both Quality Assurance Unit and Technical Support Units of IT with responsibility for 20+ onsite and remote staff. Experience collaborating with clients (US & Canada) and supporting application troubleshooting activities that impact multiple software applications. Lead internal business projects related to processes, new technology and tools. • Lead the reorganization project to build a tiered technical support team from initiation to implementation. Research, define and build roadmap and schedule to revamp the technical support team from single tier to multiple skilled tiers.o Successful implementation of tiered support team to improve the overall ticket system response and resolution. Improved ticket service levels from over 30 days to be tiered based on complexity and resolution. • Facilitated user acceptance testing activities and final release readiness for all client customers. Liaison with the development team to prioritize resolutions. Document processes provide status reports, and review requirements for quality issues and test planning. Create test plans, monitor progress, provide input on schedules, identify risk, and provide final test summary reports.• Lead implementation projects for new software tools and technology (HEAT ticket system, integration with Jira, IBM Rational Quality Manager) to store test case inventory, expedite test reporting and track KPI metrics