Provide project management and execution for firms that value simple, useful products.

Manage development projects (scope, schedule, budget)—and external agency teams—to ensure platform integrity of a vibrant learning community for customers and partners. Partners with stakeholders to define, develop, and maintain the platform product roadmap.But there's more—I create and maintain the operational infrastructure that ensures platform integrity through stakeholder engagement/management, training, onboarding, and capacity planning.**Results, Metrics, and Outcomes**+15% reduction in user support requests due to formalizing intake process and prioritization of product backlog+10% boost in customer satisfaction scores from rolling out new taxonomy that improves users' ability to locate and navigate content+12% growth in time spent on site and 8% increase in subsequent page views as a result of platform redesign on design system

Led initiatives to increase design team efficiency with documented processes; partnered with engineers to embed designers in the development process; and, planned and managed contractor budgets. Also, I built, launched, and managed a digital asset management (DAM) platform to provide governance and ensure the correct assets were published in to the CX Cloud product.**Results, Metrics, and Outcomes**+10% increase in team velocity and 20% reduction in time needed for project initiation/planning phases through standardizing workflow visualizations, briefing documents, and working guides+Exceeded Jira onboarding goals within two months of being assigned project to foster design team’s platform adoption+22% reduction of designer time spent searching for component information and specs due to relaunch of proprietary design system site; 5% increase in developer velocity owing to rollout of new components+17% increase in customer satisfaction scores—and 8% yoy increase in renewals—due to launch of DAM integration to operationalize image and PDF publishing

Facilitated the creation of informational sites, forms, and articles in AEM. Managed CMS digital asset library, licensing, and core taxonomy. Owned day-to-day publishing operations; trained and onboarded content authors. **Results, Metrics, and Outcomes**+12% growth in team publishing capacity—and elimination of workflow bottlenecks—due to project management of the redesign/replatform of WordPress site+7% increase in uptake of top of funnel local market offers—with 10% increase in SEO referrals—due to proper content localization and implementation of hreflang program+14% increase in customer satisfaction scores from the standardization of taxonomy and onboarding of Semaphore tool