Daniel Schroll Email & Phone Number

Hartford, CT And Remote

• Support application development by testing, monitoring, and troubleshooting issues within the environment, profiling applications to automate change and configuration management, perform configuration validation and.
• Provide support for a variety of applications by implementing monitors and triggers and placing these in critical locations to spot errors or situations which could impact the environment availability, monitoring.
• Respond to notifications related to environment and infrastructure issues and taking immediate action to investigate the incident and restore service availability with a focus on restoring end user availability.
• Provide expert level support to application owners and their development teams by recording all details of the incidents in each ticket, providing communication as needed to business areas and application.
• Profile applications in order to automate change, configuration management, and minimize drift across the infrastructure.
• Maintain a library of documentation to support the environments in our support matrix and keeping the knowledge base updated.

Hartford, CT

Duties: - Provided Technical and Application Support for multiple departments within the company, working with each caller to resolve their technical issues.- In charge of support team member training for interfacing with account executives for commercial and personal lines as well as national accounts.- Research and configuring of all Windows Operating.

A.S, Electronics And Computer Science

Certificate, Electrical And Electronics Engineering

High School

Activities and Societies: National Honors Society Scholarship and Certificate of Achievement, Rotary Club of Manchester, CT