Responsible for a team of Field Services Engineers ranging from 1st to 3rd line, I manage visits to customer sites from start to finish, aiding the team by resolving customer issues, as well as being a technical escalation pointPerforming annual development reviews with all the team, as well as all HR functions, including the production of induction and training plans for all staff in the department.Reporting to the Service Delivery Manager and assisting with escalations in his absence.

• Responsible for the management and supervision of two Service Delivery Managers, eight Support Administrators and ten members of staff including administration of Human Resources procedures and constructive performance management ensuring all personnel are fully appraised of company expectations and personal targets• Providing three helpdesk services including technical and application support to ensure users issues and concerns are resolved promptly and professionally• Management of forty customer accounts providing efficient service, resolving issues, pursuing new sales, contract negotiations and overseeing ad-hoc projects for customers • Initiating recruitment of new team of Support Administrators (First Line Support Technicians) ensuring high calibre of staff are recruited, training, mentoring and providing constructive appraisal of individuals

IT Team Leader with responsibility for the entire IT Infrastructure, IT purchasing, support, development.