Daniel Chung Email & Phone Number

California, United States

California, United States

Seoul, South Korea

Ann Arbor, Michigan, United States

Dallas-Fort Worth Metroplex

• Managed all execution of strategic product testing account orders in the US by overseeing the work of a team of carrier account admins
• Improved user experience for internal teams via launching/managing a team SharePoint page and documenting best practices as a subject matter expert in US carrier operations and mobile products
• Collaborated with compliance, legal, PMO, and QA teams as well as external carrier and property management partners to investigate and provide timely responses to in-building Distributed Antenna System(DAS) projects

Greater New York

• Owned Verizon and U.S. Cellular strategic product testing account operations and assessed potential problems to provide solutions to beat aggressive HQ deadlines.
• Proactively conducted segment, channel, and contract analyses to minimize cost – decreased turnaround time for test line activation by 70% and saved per line acquisition cost by 22%
• Saved up to 0.18M/quarter for the QA team by optimizing the cost structure of 2.8k carrier test lines
• Earned Samsung Recognition Award for Outstanding Performance and Contribution in 2020

Seoul, South Korea

• Awarded as top 1% by Air Force Defense Missile Command HQ to receive Outstanding Serviceman Honor
• Planned and inspected unit cargo, equipment and passenger manifests in preparation for deployment and redeployment operations
• Computed combat logistics support requirements and coordinated logistics functions

San Francisco Bay Area

• Deployed a categorization scheme for crowd-sourced CRM data on Crowdflower, a human-in-the-loop machine learning(ML) platform, to increase accuracy in market-specific data hierarchies
• Created market-specific workflows on Crowdflower to improve machine-learning models for data hierarchy builds for various companies
• Supervised training for outsourced vendors to ensure compliance with client communication protocols, data management integrity standards
• Collaborated with regional operations, local sales, and global engineering/product teams to drive the scaled application of data-driven predictive sales and marketing models

Stuttgart, Baden-Württemberg, Germany

• Conducted market segmentation research for sales and public relations to facilitate new product line-up launches
• Analyzed sales performance and contribution margin in the Greater China market using Mercedes' in-house data analysis platform
• Compiled pricing and forecasting reports for the Greater China market

Master Of Business Administration - Mba

Underwood International College (Uic), Bachelor Of Arts, Major In Economics, Minor In Comparative Literature And Culture

French Major