• Managed all execution of strategic product testing account orders in the US by overseeing the work of a team of carrier account admins• Improved user experience for internal teams via launching/managing a team SharePoint page and documenting best practices as a subject matter expert in US carrier operations and mobile products• Collaborated with compliance, legal, PMO, and QA teams as well as external carrier and property management partners to investigate and provide timely responses to in-building Distributed Antenna System(DAS) projects

• Owned Verizon and U.S. Cellular strategic product testing account operations and assessed potential problems to provide solutions to beat aggressive HQ deadlines.• Proactively conducted segment, channel, and contract analyses to minimize cost – decreased turnaround time for test line activation by 70% and saved per line acquisition cost by 22%• Saved up to 0.18M/quarter for the QA team by optimizing the cost structure of 2.8k carrier test lines• Earned Samsung Recognition Award for Outstanding Performance and Contribution in 2020

• Awarded as top 1% by Air Force Defense Missile Command HQ to receive Outstanding Serviceman Honor• Planned and inspected unit cargo, equipment and passenger manifests in preparation for deployment and redeployment operations• Computed combat logistics support requirements and coordinated logistics functions

• Deployed a categorization scheme for crowd-sourced CRM data on Crowdflower, a human-in-the-loop machine learning(ML) platform, to increase accuracy in market-specific data hierarchies• Created market-specific workflows on Crowdflower to improve machine-learning models for data hierarchy builds for various companies• Supervised training for outsourced vendors to ensure compliance with client communication protocols, data management integrity standards• Collaborated with regional operations, local sales, and global engineering/product teams to drive the scaled application of data-driven predictive sales and marketing models

• Conducted market segmentation research for sales and public relations to facilitate new product line-up launches• Analyzed sales performance and contribution margin in the Greater China market using Mercedes' in-house data analysis platform• Compiled pricing and forecasting reports for the Greater China market