Dan Severinsen Email & Phone Number

Orem, UT, US

• Manage DOT/CDL couriers on-road operations, coach to assure adherence to best practice principles and route goal achievement.
• Interview, hire and complete orientation for new employees.
• Weekly Schedule for 150-employee station: balancing productivity, service goals, DOT guidelines and staffing.
• Maintain a safe work environment with:o Safety Committee Meetings.o Safety Inspectionso Environmental inspectionso Quality Control of Actions Plans
• Achieve annual station goals

• Managed as many as 40 employees in ramp and on-road (both express and palletized freight) operations.
• Maintained compliance with ISO9000 standards and AOD auditable programs within the FedEx facility.
• Maintained a safe work environment by completing monthly and quarterly facility safety inspections and implementing corrective action plans to continue a safe work environment.
• Attended regular sales meetings to increase customer contact while, selling FedEx products and services, and maintained the corporate image of quality service.
• Responsible for achievement of corporate and district annual goals for the Aguadilla, Puerto Rico, FedEx Express locations.

• Managed on-road activities of couriers while working with dispatch and management teams to coordinate routes.
• Improved on-road productivity of couriers by analyzing various reports and proprietary computer programs and providing feedback to the appropriate manager.
• Contacted customers to discuss service opportunities / failures. Resolved customer concerns / complaints and protected the image of FedEx with the clientele.