• Led and managed a team of designers that are spread across various surface areas and applications.• Managed the adoption of the Tyler design system (Forge) as well as participated in design activities as needed across multiple teams and surface areas.• Owned and improved our accessibility policies & processes as well as the use of Pendo for usage monitoring, feedback collection, and publishing of in-app help resources.

Fall 2021 & 2022 - Teaching CS150 - User Centered Design. UCD is a design approach that puts users at the center of the design process and uses empathy to focus on the user’s needs and motivations to create usable and useful solutions. Course will involve many practices of User Experience (UX) Research and Design such as user research, ideation, sketching, wireframing, prototyping, usability testing, iteration, and presentation. Course will also explore design approaches for differing contexts such as mobile design, accessibility practices, enterprise applications, and human factors.Fall 2019 - Taught CS130 - Software Development. Course material included topics such as Contextual inquiry, interface design, SDLC (Waterfall, Agile), source control, design systems, presentation layer (CSS/HTML), usability testing, and other topics relevant to developing software in groups.

• Operated as the sole Product Design resource to provide design support for the HG Insights Platform across all feature efforts, primarily focused on data analysis and visualization. This included user research, design concepts, functional requirements, wireframes, prototypes, and the creation and adoption of our design system (Whitecap).• Led the Design and Research efforts for a successful revenue-generating major company initiative (Market Intelligence) from the concept stage all the way to product release.• Led several user research efforts to generate high-level customer themes, personas, and project-specific insights. Also created user research playbook and feedback templates for internal education of best practices.• Defined and measured platform usage KPIs using Pendo, Heap, Splunk, and Fullstory.

• Collaborated with in-house data scientist to develop design concepts and prototypes for a new Machine Learning based product for analyzing call conversations to identify common topics and themes. This included ideation and user research• Worked across 4 scrum teams in an agile environment (Scrumban) to provide UX design support for all user-facing feature development efforts. This included:-- Facilitating ideation sessions with the scrum teams to help refine the functional and technical design requirements for each feature effort. -- Producing the artifacts of the design process (user flows, wireframes, low/hi fidelity mockups, interactive prototypes, and visual assets)-- Creating vision pieces (high-fidelity prototypes) in order to provide long-term direction for the design and experience of the platform.• Conducted user research sessions with customers and internal users including interviews, card sorting exercises, and usability testing sessions.• Developed and evangelized the use of our Design System (Switchboard) for front-end development. This involved being the primary contributor of the documentation, CSS, and HTML markup for the components across the platform.• Owned and actively managed the use of Pendo to track user activity, display product announcements, and provide integrated feature walkthrough guides.

Here I took on Product Manager responsibilities in addition to contributing when possible in the capacity of a UX designer/researcher• Managed several products and feature areas within the application suite. This included defining and communicating project requirements, creating project timelines, coordinating with engineering and sales organizations, and organizing customer beta programs.

• Lead the design of the user experience for the web application and collaborated with designers, developers, and product managers throughout the process of implementation. This involved the creation of wireframes, mockups, and prototypes.• Conducted several user research studies involving interviews, surveys, and usability testing sessions.• Implemented functional and styling changes to the code base using HTML & CSS.

• Collaborated with visual designers to create the style, interface, and flow for several web and mobile applications. • Produced several prototypes for presentations to both clients and investors.• Managed a team of engineers and designers in the implementation of features according to client and business requirements.• Prepared project plans including estimated stories complete with acceptance criteria and designs.

Contracting in Amazon Local. • Worked with product managers and designers to produce designs for a project involving the integration of local vendor websites & deals into the main Amazon website• Was primarily responsible for converting the designs into clickable prototypes for use in usability studies as well as assisting in their execution and analysis.

This was a 6 month internship• Assisted in the planning, execution, and analysis of usability studies for merchant and consumer sections of the Amazon Local website. This included both remote and local usability sessions.• Planned and executed several desktop and mobile studies using UserTesting.com, a website facilitating remote, unmoderated user testing.• Creating several interactive web prototypes using Axure for use in usability studies. • Created prototype templates and widget libraries for use by the Design team for future prototypes.

• Principal architect in the design and implementation of an automated user interface test framework built using the Selenium and Rspec (Ruby) languages. • Wrote and reviewed many automated tests that modeled end user behavior for use in regression testing.

• Prepared and executed test plans and heuristic walkthroughs for the features added to the web application. • Worked closely with a team of developers practicing agile development methodology. • Worked closely with the UX department in the adoption and propagation of several design patterns as well as the usability testing and interface design for several features.

• Responsible for the quality assurance and performance testing of the components behind CallWave products that included web 2.0 applications, desktop applications, servers, telephony, and databases. • Served as QA team lead for the testing and release of several large product features• Assisted in the adoption of the Scrum agile process in the development team.