Dan Hassinger Email & Phone Number

Wayzata, Minnesota, United States

Responsible for Team Deliverables related to MES Deployments within Cargill*Led our MES Team in one of the most successful SAP / MES Deployments within Cargill for Food & Fuel across 7 Cargill plants in March 2024

Minneapolis, Minnesota, United States

Responsible for the end-to-end integrity of the implemented software solution. Foreseeing issues and acting as a liaison with other areas of IT as needed (Infra, ERP, etc.) which includes:* Technical Project Management* Stakeholder Communication* People Leadership* Team Collaboration

Greater Minneapolis-St. Paul Area

As part of Cargill's Format Solutions Animal Nutrition Software Support Team - helped to develop and lead a high performing global team that is accountable for ensuring that customer needs are met for software support and small projects. Operating as an influential leader within Format Solutions (Cargill) and collaborating with other delivery leaders to ensure we offer a world class customer experience to our global customer base.

Greater Minneapolis-St. Paul Area

Provide leadership, development and coaching of the Customer Success Enterprise as well as support the sales effort to increase revenue and profitability for the organization across the Customer Success Enterprise Team and Inside Sales.Managing a team of 20+ reps responsible for 75% of the company’s revenue through Global Corporate Customer Support as well as the Inside Sales team for Target account penetration. Assist in identifying and implementing technologies and process improvements to help the organization run more efficiently and effectivelyGlobal Process Owner for Quote and Order ManagementWorking collaboratively with the 30+ manufacturing sites globally for Integer Holdings CorporationResponsible for the merging and consolidation of customer support across the organization through 2 acquisitions over 3 years.

Greater Minneapolis-St. Paul Area

Customer Relations Management position assisting in the quoting, ordering, and sales of Medical Device products to assigned key Global accounts.

Greater Minneapolis-St. Paul Area

Responsible for selling Capital Equipment to Paint Corporations and their stores, National Hardware Chains, National Buying Groups in the U.S. and Canada.Developed the Industrial Distribution network for resale of Industrial products and expanding RDE customer base.

Greater Minneapolis-St. Paul Area

Sold Graco paint sprayers and accessories to distributors in the southeast market (including Puerto Rico) to approximately 1500 overall accountsExceeded annual sales quotas by 109% (2004), 126% (2005), 115% (2006) Provided training to distributors and customers during trade show events.

Mentored personnel and distribution in technical assistance to global customers on repair and product application recommendations as well as order entry.Facilitated training courses for Customer Support Team that improved product knowledge and customer service skills resulting in a 25% increase in customer satisfaction (3.6 to 4.5), and increasing revenue.Supported eCommerce, Customer Portal, ACD Phone Support, IVR system, and CRM Product Knowledge sharing initiatives.Technical Expert on Fluid Management Computer based systems (both wired and wireless).

Performed Customer Service duties; order entry, price quoting, and stock checks as well as provided technical assistance on entire line of lubrication equipment. Supported Managed Equipment Program for National account supporting $2M in annual business. Project Coordinator for 700 stores installation of Lubrication Equipment over 2 year period for National account.

Assisted supervisor in achieving group revenue goals which included up-selling opportunities on inbound calls as well as outbound calling initiatives as well as providing technical support to customers

As a printing distributor, sold products to customers via cold-calling by telephone (25%) and face-to-face interaction (75%) as well as supporting the current customer base

Commanded Exterior Communications Team as Exterior Communications Supervisor during Desert Storm, preserving battle communications immediately after two direct mine hits off the coast of Kuwait

Master Of Arts - Ma, Communication

Activities and Societies: Public Speaking, Interpersonal Communication, Multi-Cultural Communication, Organizational Communication, Group.

Bachelors, Business Management

Activities and Societies: Marketing, Finance, Business Writing, Organizational Studies