Daniel Hood Email and Phone Number

IT Implementation / Capacity Planning and Management Analysis• Leads team of 6-8 to provide program management and change management support to implement a new IT system to 1500+ employees; including the creation of supporting dashboards and financial reports for data driven decision making• Support and champion team members’ professional development• Grow and develop collaborative client relationship to build trust and identify opportunities for future work • Identify and resolve project risks that can impact project deliverables, timelines, and client relationships Process Improvement and Program Development• Led team of 1-3 direct reports to launch a future-state operating model including the design of new knowledge management and transfer process, and updated governance structure and a revise communication strategy• Designed future-state operating model to align organizational structures, processes, and components to effectively meet program’s strategic goals • Created implementation roadmap to guide future-state operating model adoption• Developed a multi-faceted training program to transfer knowledge from program SMEs to general employees; this was the program’s first successful knowledge transfer, increasing program capacity and allowing SMEs to focus on their areas of expertise• Updated program charter to improve operations, align reporting structures, and match role responsibilities and qualifications to each team members’ day-to-day workOrganizational Change Management• Training and communications lead for implementing modernized time reporting for 5000+ federal employees• Led team of 1-2 direct reports to create change management resources to improve time reporting adoption and accuracy; 99% compliance rate achieved• Created self-help user guides and time reporting adoption roadmap to improve user understanding and reduce support help-line requests

• Rebranded and relaunched international clinical investment program to use Advisory Board Company resources more efficiently and to fulfill the changing needs of clients• Managed client relations and set expectations regarding development and execution of customized projects • Delivered customized reports to support strategic goals of health care organizations through the analysis of financial data and patient demographics• Analyzed financial data and patient demographics to create customized reports to support strategic goals of clients

• Advised health care provider organizations on how to adapt and expand effective population health growth strategies to improve efficiencies, reduce costs, and increase patient satisfaction• Benchmarked and counseled clients on spending and patient discharge data against market competitors to identify provider deficiencies, redirect resources, and decrease readmission rates• Administered, analyzed, and presented client-specific, cross-continuum care management staffing surveys• Identified, synthesized, and recommended best practices for addressing clients’ challenges through executive and industry expert interviews and literature review

• Led compilation of sector-specific examples of regulatory cooperation between the EU and the US by researching and analyzing over 15 studies to streamline data retrieval for presentations to European institutions • Researched over 65 European companies with Chinese investment and 60 Chinese companies with European investment for the creation of the EU-China Business Dialogue • Contributed to presentations on the benefits of the Transatlantic Trade and Investment Partnership (TTIP)• Attended and formulated event reports on TTIP presentations at EU institutions and various policy institutes