Daniel Sietho Email & Phone Number

Sydney, Australia

Sydney, Australia

Sydney, Australia

Submitting & processing all payment requests submitted by external dealer groups on behalf of Perpetual Private Wrap clients.Preparing of corporate action notification letters on behalf of relevant clients.Preparation of investment & transaction reports for external dealer groups on daily basis.Responding to telephone & email enquiries from external dealer groups relating to Perpetual Private Wrap clients.Acting as substitute account manager dealing with external dealer groups relating to the Perpetual Private Wrap mattersActing as substitute account manager dealing with Perpetual Self-Managed Super Fund enquiries – liaison between clients/advisers and the Perpetual Administration Team.

Administering all customer service and operations aspect of Perpetual Structured Product:Responding to all client and adviser enquiries relating to the Perpetual Protected Investments (PPI) product via telephone and/or email.Providing investment, loan and tax statements upon request by clients and advisers.Emailling PPI commission statements to dealer groups on a monthly basis.Preparing monthly PPI SLA reports to product manager.Printing of PPI loan statements and notifications to all clients on annual basis.Processing PPI withdrawals received on a quarterly basis.Sending dishonour letters to clients when a loan payment is dishonoured.Updating the prices of client’s investments on Perpetual’s website using Bloomberg terminal.

Sydney, Australia

Processing ‘transfer in’ and ‘transfer out’ of managed funds and/or shares of clientsPreparing relevant transfer forms and application forms to setup holdings under Perpetual’s name with fund managers and share registriesLiasing with share registry and fund managers, internal stakeholders such as the Trusts, Estates, DIY Super and Private Clients teams and external stakeholdersProcessing share transfers via the CHESS system

Administering corporate clients accounts from processing trade instructions to reconciliations.Processing client's trade instructions received by fax i.e. applications and redemptions to be forwarded to fund managers. Setting up new investments by clients.Prepping cash payments for trade applications and receipting proceeds from trade redemptions for clients.Receiving confirmation statements relating to the client's trades and updating their accounts with the details of their trades.Processing transactions through the Hiport 3 application (accounting system) and custody system.Reconciliation of client's accounts on a daily and monthly basis (custody and accounting system.Investigating and resolving any cash and stock reconciliation breaks of client's accounts.

Sydney, Australia

Assisting ING’s clients relating to superannuation and managed investments enquiries. Providing product information e.g. sending information packs to client or answering phone enquires.Assisting clients for superannuation rollovers i.e. forms, relevant information.Assisting clients for investment withdrawals i.e. sending requests.Providing forms relating to other superannuation and investment matters to clients.Answering queries relating to compensations issued to clients affected.Handling any complaints from clients or forwarding such matters to the relevant department.

September 2004 To January 2006

Assisting AMP Banking customers in the provision and information on a range of topics, general and specialized services relating to deposits, remittances and loan products. These services are primarily provided by telephone, internet, e-mail and other electronic forms of communication. Providing product informationAssisting client in direct debit & direct credit transactionsProviding balances and transaction details of savings, term deposits and loan accounts to clientsSetting up access for phone and internet banking for clientsMaking outbound calls to clients on a follow up systemHandling complaints from clients