Team Lead | B2B Learner Success
CurrentAs a dedicated Team Lead at Babbel, I oversee a dynamic team of three direct reports, guiding and empowering them to excel. With a solid commitment to fostering a data culture, I have successfully introduced data visualisation practices using Amplitude, enabling our team to leverage insights and make data-informed decisions where none existed.My role involves playing a pivotal part in the recruitment process, having actively participated in hiring two exceptional team members who have contributed significantly to our collective success. Furthermore, I have spearheaded the development and implementation of our team's strategy, aligning it with the company's overall objectives and establishing key performance indicators (KPIs) and key results (KRs) that directly contribute to our organisation's OKRs.We manage impactful CRM communications as a team utilising HubSpot, ensuring our learners receive supportive and valuable content. We design and deliver engaging learning materials to support their language journey, fostering an environment of continuous growth and progress. Organising and conducting webinars with hundreds of learners and collaborating with companies and learners across multiple geographies, our efforts aim to create transformative learning experiences.One of my core strengths as a leader is my empathetic approach, valuing the input and ideas of my team members. I thrive on elevating their skills and encouraging a culture of collaboration and mutual support, where decisions are made collectively, empowering everyone to contribute their best.