Monique D. Email & Phone Number

Las Vegas, Nevada Area

Lead and manage the Cox Business Enterprise Sales. In this role is responsible for leading, planning, communication, administration, and development of sales force.  Responsible for Government, Education and Healthcare verticals Focus on Smart Communities Strategic Planning

Greater Atlanta Area

Responsible for shaping the Inside Retention Sales Channel strategy and equipping, supporting, and enabling the Inside Retention Sales Managers and teams to meet and exceed their revenue and retention goals and objectives

Las Vegas, Nevada Area

Manage and lead Cox Business Retention Sales Department comprised of 10 Commercial Representatives including six Inside Retention Sales Representatives, two Save/Win Back Representatives and two Outside Retention Sales Representatives. Promote, sell and retain commercial business solutions for voice, data and video. Hire, develop, train, motivate and lead.

Las Vegas, Nevada Area

Directed a department of 122 employees including 87 English and Spanish Representatives, 28 Retention Team members, three Assistant Supervisors and four Supervisors. Drove call center sales as a primary delivery channel for all Cox residential services and product lines while ensuring customer satisfaction. Developed and implemented sales strategies for.

Las Vegas, Nevada Area

Led a team of 16 Sales Professionals selling all Cox products. Interviewed, hired, coached, evaluated, developed and motivated Inbound Sales Team.~ Worked closely with sales leadership to ensure departmental goals were exceeded.~ Implemented and monitored the new commission’s software STAR. ~ Partnered across departments to determine and implement best.

Las Vegas, Nevada Area

Provided leadership and vision for 19 Video Technical Support Representatives. Interviewed, hired, monitored, coached, evaluated and developed Video Technical Support Team.~ Directed team to maintain service levels and exhibit ethical standards of the company.~ Improved performance by performing annual evaluations and recommending merit increases.

Las Vegas, Nevada Area

Teamed with operations and outsource partners to monitor the queue, enhance customer experience and exceed service levels. ~ Monitored, coached and built relationships with the entire Video Technical Support Team.~ Collaborated with the Team Leader to develop strategies that improved team performance.

Las Vegas, Nevada Area

Managed daily operations of the Technical Support Department. Supported inbound technical call volume, served customers and handled escalations.