Monique D. Email & Phone Number

Las Vegas, Nevada Area

Lead and manage the Cox Business Enterprise Sales. In this role is responsible for leading, planning, communication, administration, and development of sales force.  Responsible for Government, Education and Healthcare verticals Focus on Smart Communities Strategic Planning

Greater Atlanta Area

Responsible for shaping the Inside Retention Sales Channel strategy and equipping, supporting, and enabling the Inside Retention Sales Managers and teams to meet and exceed their revenue and retention goals and objectives

Las Vegas, Nevada Area

Manage and lead Cox Business Retention Sales Department comprised of 10 Commercial Representatives including six Inside Retention Sales Representatives, two Save/Win Back Representatives and two Outside Retention Sales Representatives. Promote, sell and retain commercial business solutions for voice, data and video. Hire, develop, train, motivate and lead staff to achieve department and company goals. Collaborate with Product Managers to ensure Sales Team's understanding of new products and provide product feedback. ~ Achieved business, call center and sales performance goals while ensuring the highest level of operational efficiencies. ~ Attained 119% of quota year to date. ~ Drove revenue growth year over year.~ Led churn reduction year over year.~ Launched CB Retention Queue, CB Save/Win Back Desk and CB Outside Retention.~ Developed team strategy, performed financial forecasting, reporting and analysis and managed sales channel. ~ Maximized sales opportunities, ensured high quality product delivery and met service standards.

Las Vegas, Nevada Area

Directed a department of 122 employees including 87 English and Spanish Representatives, 28 Retention Team members, three Assistant Supervisors and four Supervisors. Drove call center sales as a primary delivery channel for all Cox residential services and product lines while ensuring customer satisfaction. Developed and implemented sales strategies for Cox Communications and served as a strategic partner in the overall operation of the organization. ~ Led In-House Residential Sales Teams to exceed growth and profit objectives by maximizing the sales of individual and bundled Cox video, voice and data services through multiple sales channels. ~ Managed a $2.4 million commission’s budget.~ Successfully launched a 28 member Retention Team.~ Named LV Winner’s Circle Administrator.

Las Vegas, Nevada Area

Led a team of 16 Sales Professionals selling all Cox products. Interviewed, hired, coached, evaluated, developed and motivated Inbound Sales Team.~ Worked closely with sales leadership to ensure departmental goals were exceeded.~ Implemented and monitored the new commission’s software STAR. ~ Partnered across departments to determine and implement best practices.~ Employed problem solving and decision making skills to quickly deliver solutions to escalated customer issues.

Las Vegas, Nevada Area

Provided leadership and vision for 19 Video Technical Support Representatives. Interviewed, hired, monitored, coached, evaluated and developed Video Technical Support Team.~ Directed team to maintain service levels and exhibit ethical standards of the company.~ Improved performance by performing annual evaluations and recommending merit increases.

Las Vegas, Nevada Area

Teamed with operations and outsource partners to monitor the queue, enhance customer experience and exceed service levels. ~ Monitored, coached and built relationships with the entire Video Technical Support Team.~ Collaborated with the Team Leader to develop strategies that improved team performance.

Las Vegas, Nevada Area

Managed daily operations of the Technical Support Department. Supported inbound technical call volume, served customers and handled escalations.