Daniel Soares Email & Phone Number

London, England, Gb

London, England, Gb

London Area, United Kingdom

Remote

Whether you're a brand looking to tackle a complex challenge or improve your product or service, I'm excited to explore potential collaborations. Let's connect and discuss how we can create something extraordinary together.

London, England, United Kingdom

- Led the redesign of the online sales journey to sell energy and related offers, crafting a seamless mobile-first experience from conception to delivery, resulting in an overall increase in the conversion rate.- Collaborated with the sales team and product owner to shape and validate product offerings, such as energy tariff options, and cross-selling opportunities. Utilised quantitative and qualitative research methods, along with prototyping to test hypotheses, and help the business succeed by mitigating risks.- Developed growth strategies, including the design of a referral program and multiple customer acquisition campaigns.- Created systems to streamline the Design team approach to projects, enhancing overall team pace and efficiency.- Played a key role in contributing to updating, managing, and maintaining the design system, ensuring consistency across platforms.

London, England, United Kingdom

- Led the design of Tesco Pay+ Mobile Payment Wallet for IOS and Android, with the main goal to improve the in-store checkout speed, resulting in improved customer satisfaction, £1 billion + in payments, and substantial savings on credit card transaction fees.- Designed the Mobile Payment for the "GetGo" Checkout-free Store to provide Tesco Express customers with a seamless checkout-free experience.- Redesigned the enterprise payment experience for Tesco to offer customers the ability to make payments online and in-store using the same payment option, ensuring a seamless and intuitive experience, and contributing to reducing payment failures and increasing the checkout success rates.

London, United Kingdom

Collaborated on the redesign of the Betfair sports betting mobile app for iOS and Android within a cross-functional team. My responsibilities included designing the app's information architecture, encompassing pages, content strategy, interactions, and navigation. This contributed to delivering a personalised experience and improved navigability, ultimately leading to increased user satisfaction and improved usability.

London, United Kingdom

Revamped the pension funds switch process into a streamlined online journey as a key initiative in the redesign of the wealth management web portal for financial advisors and brokers. Automated the process to enhance efficiency, resulting in a substantial reduction in inbound calls to the contact centre and delivering significant cost savings for the business.

London, United Kingdom

- Played a pivotal role in the digital transformation of RBS business banking, overseeing the redesign and optimisation of business banking journeys across Royal Bank of Scotland brands, such as NatWest, Ulster, and Lombard. - Collaborated with a cross-functional team, and together, we enhanced the overall usability and navigation of the websites. This initiative resulted in the creation of a seamless and intuitive user experience, significantly easing the process for businesses to apply for products online. As a result, we observed a notable increase in conversion rates for applying for business banking accounts and other products, reflecting the success of our efforts.

Londres, Reino Unido

- Collaborated with a British Government agency overseeing housing and communities, working towards the streamlining and digitisation of decision-making processes related to various land use planning issues across England.- Led the discovery phase for a holistic enterprise management system at a British water company. Crafted an integrated solution, incorporating an intranet portal and SharePoint solutions, tailored to the unique business needs. The primary objective was to ensure swift access to relevant content, facilitating efficient handling of diverse tasks across the organisation, especially in addressing water waste and pollution-related issues.

Londres, Reino Unido

Played a key role in the digital transformation of Carphone Warehouse by actively contributing to the redesign of the e-commerce website and the in-store sales assistant. Collaborated within a dynamic cross-functional team to enhance the overall customer experience.Key achievements:- Mobile Phone Upgrade Experience: Designed a user-friendly mobile phone upgrade process, ensuring a seamless and intuitive customer journey.- Live Tariff Checker Feature: Designed a live tariff checker feature, empowering customers with real-time information to facilitate informed decision-making during their purchasing process.- Phone Subscription Model: Designed an MVP for a mobile phone subscription model, providing customers the flexibility to access the latest mobile phones without ownership, aligning with evolving consumer preferences.- In-Store Sales Assistant App: Redesigned the in-store sales assistant app, facilitating personalised recommendations for phones and plans based on customer needs and usage patterns.- Soft Credit Check Feature: Designed a soft credit check feature to evaluate customer credit scores and assess their likelihood of securing specific deals. This strategic implementation resulted in a noteworthy reduction in new order declines.

Londres, Reino Unido

Led the redesign of the customer care experience to alleviate company costs associated with managing inbound calls regarding broadband and TV package services. This resulted in a noteworthy reduction in inbound calls to the contact centre, delivering significant cost savings for the business.

London

Collaborated with businesses to revolutionise document and information management within organisations, bringing about a transformation in how teams collaborate and work together.

Cambridge, Reino Unido

Contributed to the redesign of a life-science e-commerce website: a comprehensive overhaul, focusing on optimising and personalising digital journeys, using a user-centered design approach. Delivered tangible business value by incorporating user feedback into design decisions, resulting in increased website conversions and elevated customer satisfaction.Award 2014 - Best Biotech Website (Content and Accessibility Category)

Coimbra E Região, Portugal

Freelancing for an agency, I played a pivotal role in contributing to a diverse range of projects. My contributions directly influenced the success of companies across various industries by crafting compelling and improved experiences for their customers.

Guimarães E Região, Portugal

Led the design of a B2B CRM software as a sole designer, collaborating within an Agile setting alongside a small team consisting of three developers and a project manager. My responsibilities spanned essential stages of the design process, encompassing User Research, Prototyping, User Testing, and the final delivery of the UI Design. Maintained a user-centric approach to create an efficient management software solution.

Master'S Degree, Human Computer Interaction

Designer De Comunicação E Produção Audiovisual, Design

Ensino Secundário, Artes Visuais