● Highly involved in strategic planning and execution, human capital planning, customer relationship management and communications for president, vice president and chief of staff.● Initiated survey to measure employee engagement within the organization, resulting in unified corporate communications strategies supporting outreach efforts. ● Developed, promoted and protected corporate brand image.● Implemented organization’s first strategic communication plan including metrics for success.● Designed and wrote copy for website as well as newsletter, brochures, and performance reports. ● Lead social media specialist; used best practices to build online brand and reach with Facebook, LinkedIn, and Twitter and enhanced search engine optimization (SEO) with Google Analytics. ● Prepared employee satisfaction survey, tracked results and provided analysis against public and private industries, and recommended approaches for improvement.● Designed strategic partnership database to facilitate communications among partners.● Expertly used Word, PowerPoint, and Excel to create compelling documents and presentations.

●Developed and ran a job opportunity program for at risk clients; responsible for daily case management of approximately 20 individuals for six-week increments●Program included but not limited to career search and development, creating and revising resumes, interview preparation and job skills assistance ●Provided support in obtaining vital records allowing clients to restore diving privileges, health insurance and basic services to facilitate the move to full time employment●Clients in the program were highly successful, exhibiting 50% placement and retention rate in finding and maintaining meaningful employment, leading to permanent housing and stability●Coordinated adult volunteers to participate in a mentor program for area youths

●Responsible for the hiring, development, discipline and payroll of more than 25 students employees●Ensured seamless support to customers who reserved space in the various buildings on the University’s campus●Contributed at weekly department-wide staff meetings and also had one-on-one meetings with the Associate Director; acted as liaison between university officials and student employees. ●Used fiscal resources in creative ways to motivate employees to work undesirable hours and support on tasks outside of their job responsibilities