Daniel So Email & Phone Number

Markham, On, Ca

Markham, On, Ca

Markham, On

Member of the MySQL Documentation team:• Creates, develops, plans, writes, and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications.• Contributes to the timely design, production,completion, and delivery of product documentation and document sets.

Thornhill, On

• Successfully delivered high-quality technical references for five generations of AMD chipset products (northbridges, southbridges, integrated graphics processors, I/O controller hubs), providing vital support for the company’s multi-million-dollar business.• Authored hardware documentation including databooks, motherboard design guides, motherboard design checklists, and thermal design guides, enabling hardware engineers to design systems using AMD's chipset products. • Maintained documents by collecting and managing updates from chip designers, BIOS developers, application engineers, and marketing engineers, ensuring that documents are accurate and up-to-date.• Managing document releases according to production schedules and customer requirements, satisfying users’ documentation needs. • Developed in the Spring framework using XPL and third-party Java tools a plug-in for the company’s DITA content management system (Alfresco with Componize) to add document comparison and PDF change-bar generation functions, enabling the system to publish PDFs for OEM/ODM customers. Created documentation for the plug-in.• Designed, implemented, and administered an internal SharePoint portal for technical documents, facilitating internal access to technical documents for users worldwide. Also created help pages for managers of the portal, enabling them to manage user accounts and product pages.

Thornhill, On

• Successfully delivered major technical references for four generations of ATI chipset products (northbridges, southbridges, integrated graphics processors).• Authored and maintained hardware documentation including databooks, motherboard design guides, motherboard design checklists, and thermal design guides, providing detailed and up-to-date hardware documentation for OEM/ODM customers.• Created and maintained software documentation including BIOS developers’ guides, register reference guides, and register programming requirements, enabling software engineers to program ATI’s chipset products.• Worked closely with ASIC designers, BIOS developers, application engineers, program managers, and marketing engineers in a multi-site environment to ensure timely document releases. • Improved the consistency, accuracy, and overall quality of technical references, resulting in a decrease of enquiries and complaints for application engineers and chip designers.• Introduced a FrameMaker-based document single-sourcing strategy to the documentation team, decreasing maintenance cost and increasing consistency for documents.• Created a DocBook toolchain for single sourcing motherboard design documents. Responsible for the system’s architecture, planning, budgeting, tool selection, implementation, DocBook XSL stylesheet and XML editor customizations, and user training. Resulted in a 50% reduction of document maintenance time and a 95% reduction of document inconsistency• Promoted to the role of Senior Technical Writer in 2006.

• Worked on safety simulations for nuclear reactors.

Doctor Of Philosophy (Ph.D.), Philosophy

Master Of Arts (M.A.), Philosophy

Master Of Science (M.Sc.), Physics

Bachelor Of Applied Science (B.A.Sc.), Engineering Science

Specialized in engineering physics

Certificate, Professional Technical Writing