Daniel Prakash Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

I am part of a brilliant team delivering exceptional solutions for difficult and complex customer problems.Invia is an internationally recognised industry leader as a smart solutions provider to the Telecommunications and IT industry. Our products make it easier for Telcos and account managers to impress their business customers with unmatched levels of service, empowerment and responsiveness: driving retention, customer satisfaction, longevity and revenue. To find out more visit www.invia.com.au

Sydney, Australia

Bluewater Control is a leading managed mobility solution provider for enterprise customers. In this leadership role I was responsible for: -Guiding continued business improvement-Providing domain expertise and product direction-Responsible for overseeing the customer success team delivering best practice customer implementations.

Sydney, Australia

Product consultant at Invia a leading technology solutions provider. I was able to use my experience and expertise to effectively guide product implementation for Invia. My role included but not limited to: o Product Managemento Project Managemento Client managemento Supporting client through their product implementation journeyo Provide client business integration guidance and expertiseo SME and point of contact for cliento Providing professional advice and resolve complex issueso Facilitating process integration for seamless transition

Macquarie Park

The product stream lead was a key leadership role, and the single point of contact to lead and drive Enterprise Mobility product related requirements, decisions, reviews and approvals. This role worked with the program team, vendor, and internal product SME’s. This role allowed me to lead the Optus Enterprise Mobile product house through a large and complex transformation project spanning close to 3 years and costing in excess of $100 million. In this time I was able to provide product expertise and leadership to enable transition into a single billing and customer care platform. I was required to perform the below: o Thought leadershipo Definition of product strategy o Define future mode of operationo Business case development and reviewso Business requirement input, reviews and approvals of the enterprise product catalogue.o Business requirement input, reviews and approvals of product solutions for both internal business and customer facing level o Business process mapping for future mode of operationo Product rationalisation and customer migrationo Support data migration stream with product input and decisions As the stream lead I was required to provide thought leadership, product expertise and drive improvement to product management functions within Optus business.

Macquarie Park

As a product manager I was responsible for multiple product portfolios within Optus Corporate Mobile division. My role involved: o Driving the end to end development and implementation of marketing offers and campaigns to promote the uptake of mobile services within Optus Business division. o Developing and executing product strategy for multimillion dollar portfolios. Employee Plan and BYOD portfolio revenue $10 million plus per annum and Telecom expense management was worth revenue in excess of $1 million per annumo Responsible for the end to end execution of corporate, personal liable and Employee Plans. Developing and incorporating post paid mobile Bring Your Own Device (BYOD) plans to market.o Responsible for driving product strategy and customer take up for Telecom Expense management product portfolioo Portfolio management including financial management, customer retention, financial reporting and target tracking.o Management reporting for director and VP of products and sales. o Sales Support – Supporting sales team with pricing and offer customisation

As a business analyst in Optus Business division I worked on multiple roles varying from simple product or process enhancement to company wide implementation of key technology and offers to market. My role included: o Playing a key role in CAPEX product delivery projects and enhancements for Optus Business, Optus Wholesale and Optus SMB lines of businesso Consulting with stakeholders to accurately define and negotiate project scopeso Identifying and gathering requirements and following a rigorous review and approval processo Definition of functional and business process requirementso Represent Billing as SME for integration of billing products into Corporate Customer Billingo Designing and delivering complete business billing solutions and business processeso Participation in product development cycle, development of systems/business and infrastructure including:• Provide input into Annual Operating Planning. • Define product scope during project set up phase• Review / approval of functional requirements specification, solution designs, project schedules, implementation plans• Billing solution design for marketing requirements• Review / approval of test plans, test cases, test results (may include full or partial execution)• Approval for production implementation• Performing billing process workshops and delivering processes to the businesso Proactively identifying potential revenue leakage issues and ensuring their resolutiono Identifying areas of cost saving for business systems development and automationo Ensuring SLAs and appropriate business processes are in placeo Participation in User Acceptance Testing and Business Readiness Testing, and billing staff trained prior to production implementationo Participate in product sun setting, customer migration and quarantine of legacy products

Service Management support to care teams (Customer Care and Billing)Provide information systems support for marketing and business activitiesProblem Investigation and AnalysisBusiness Reporting and CommunicationsOffshore contractor ManagementCustomer complaint reduction initiativesDatabase managementApplication TestingDocumentation

Billing solution design for complex products.Product design and configurationWorkflow Management and Integration

SmartPhones Software implementationTesting and QA control of SmartPhone HardwareDebugging and repairing problem hardwareDatabase Maintenance Warehouse and Inventory Management

Bachelor'S Degree

Team Leadership

Six Sigma Projects And Project Teams

Introduction To Six Sigma For Champions

Education record

Billing Systems Configuration

High School Certificate