Summary: As a seasoned Operations Executive Black Belt, I’ve led Managed Services Organization (MSO) across various verticals, including the Contact Center (inbound and outbound), Revenue Collection Management (RCM), and Provider Services (Enrollment, Licensing, and Credentialing of Clinicians). My track record includes driving sustainable culture improvements, developing resilient leaders, and consistently meeting operational and budgetary requirements. With a strong desire to contribute at the highest level, I aspire to take on the role of Chief Operating Officer (COO) for a small to mid-size enterpriseKey Points:Strategic Vision: I excel at looking beyond the norm to find optimal paths forward. My expertise lies in executing solutions that drive results.Leadership: I thrive on leading multiple complex, business-critical initiatives simultaneously. My ability to engage with all levels and departments ensures success even in challenging circumstances.Execution: Big ideas are great, but execution is essential. I run toward fires, identify root causes, and close gaps.Relationship Building: Trust is the foundation of success. As a relationship ninja, I foster connections that drive growth.Verticals Serviced:In-Home Health CareTelemedicine / HybridConstructionTechnologyLogisticsFood ServiceHospitalityLive Event TicketsMail SolutionsNot-For-ProfitReal EstateSoftwareTelecommunicationsUtilitiesDirect SalesSpecialties:Managed Services OrganizationPractical AI solutions (including automations and self-service)Customer ExperienceClient ServicesCall Center OperationsCall Center SalesLead Contract / RFP NegotiatorBrand ManagerLarge Scale Project ManagementCRM Development & DeploymentProcess Improvement (Six Sigma Black Belt)Program Launch (Onshore / Nearshore / Offshore)Turnarounds