Daniel S. Email & Phone Number

Madison, WI, US

Short Hills, New Jersey, US

• Cultivated strong relationships with key stakeholders and executives to increase customer loyalty and advocacy.
• Managed enterprise renewals from negotiation to contract signature for seamless execution.
• Collaborated with cross-functional teams to drive customer success initiatives and ensure client satisfaction.

Short Hills, New Jersey, US

• Spearheaded the development and launch of a 1:many webinar program, driving customer education and engagement.
• Co-launched and nurtured the Community Council initiative, enhancing community engagement.
• Managed commercial renewals from negotiation to contract signature, ensuring seamless execution.

Madison, Wisconsin, US

We're people who like technology and just so happen to work within Customer Success. The CX Huddle started purely on a whim, as a way of adding another resource that our customers and colleagues can reference at their leisure. We don't claim to know everything, but it is entirely self-serving to keep our experiences to ourselves; share the wealth! This is.

Madison, Wisconsin, US

President & Founder of a 501(c)(3) Non Profit Organization. theguide.lgbt is not created by us for you; it is created by you, for all. We aspire to serve as a reputable guide to the LGBT* community, and at our core, provide a positive outlook for the future.We aim to shed light on real experiences by curating stories submitted to us by our community with.

San Francisco, California, US

• Exceeded team KPIs consistently, driving increased insight into account health.
• Provided regular updates to senior leadership on team performance and customer success metrics.
• Demonstrated commitment to customer success and led high-performing teams.
• Monitored customer usage to identify opportunities for additional value.

San Francisco, California, US

• Managed portfolios of ~300 customers, balancing individual engagement with group activities using data-driven insights.
• Presented tailored recommendations to customers based on their long term goals and current challenges.
• Hosted engaging online events and created informative videos to enhance customer learning and relationship-building.

San Francisco, California, US

• Provided personalized recommendations to customers to meet their immediate and long-term goals, ensuring positive customer health and retention.
• Hosted engaging online events and created informative videos to simplify complex concepts for customers.
• Fostered strong relationships within the Book of Business, resulting in excellent customer retention and satisfaction.

San Francisco, California, US

• Developed and executed large-scale tests of new success initiatives at Zendesk, ensuring efficient implementation.
• Delivered high-quality recommendations to customers aligning with their long-term goals, fostering strong relationships.
• Provided valuable feedback to internal teams on SMB customer adoption, driving business growth.

Madison, WI, US

► Coordinated large-scale implementations of user data to cloud based solutions► Facilitated user adoption and change management of technical systems► Enhanced customer on-boarding experience► Managed multiple projects simultaneously► Presented implementation and training strategy from C-Suite to end-users► Consistently received exemplary customer service.

Cupertino, California, US

► Acquired Apple Certification as an ACiT (Apple Certified iOS Technician)► Utilized advanced systematic troubleshooting steps to identify, isolate, and resolve software and hardware issues while effectively communicating to client in non-technical terms► Mentored a team of Technical Specialists and ensured KPIs were understood and attainable► Performed.

Cupertino, California, US

► Utilized systematic troubleshooting steps to identify, isolate, and resolve software issues► Identified hardware issues and appropriately categorized, document, and check-in for repair► Wrote detailed notes to communicate findings in both technical and non-technical terms► Mastered job specific software and hardware tools to perform all assigned tasks►.

Waltham, MA, US

► Successful implementation record of pharmacy safety and surveillance software► Increased speed of large IDN implementations for pharmacy surveillance software► Identified key opportunities to improve implementation practices and incorporated them into workflow within the team► Developed training format for IDN implementations of pharmacy safety software.