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Daniel Ștefan is listed as Director of Customer Success @ Ezlo Innovation | Leading Customer Success and Project Management at Ezlo Innovation, based in Iaşi, Romania, Romania. AeroLeads shows a work email signal at mios.com, phone signal with area code 075, 033, and a matched LinkedIn profile for Daniel Ștefan.
Daniel Ștefan previously worked as Director of Customer Success at Ezlo Innovation and Special Projects Manager at Ezlo Innovation. Daniel Ștefan holds Computer Science from Universitatea Din Bacău.
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I have been leading the Customer Success Team at Ezlo Innovation, a smart home solutions provider, for over a year and a half. With more than 10 years of experience in customer service and support, I have developed a strong expertise in building and maintaining customer relationships, collaborating with cross-functional teams, and mentoring and guiding my team members.My mission is to leverage my technical background, data analysis skills, and leadership abilities to deliver exceptional customer service and support, and to empower my team to do the same. Some of the achievements I am most proud of include implementing an internal dashboard to present the company’s most important KPIs, managing various SIM card management systems for cellular data tracking and invoicing, and technically managing multiple internal accounts. I am also passionate about people development and have expanded the department with a team in a second location, conducted performance reviews, and trained internal team leaders and SMEs.
Listed skills include Linux, Technical Support, Management, Team Leadership, and 31 others.
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Bloomfield, New Jersey, US
- Successfully forge strong relationships with key client stakeholders, resulting in increased customer satisfaction and retention.- Manage team deliverables and allocations, ensuring adherence to key processes and standards.- Collaborate with Engineering, Marketing, Sales, and Product teams to ensure customer success and drive growth.- Mentor and guide.
Bloomfield, New Jersey, US
- Supported the leadership team with data analysis and the creation of various reports, utilizing data from multiple sources and tools.- Implemented an internal dashboard to present the company’s most important KPIs, using APIs to gather data and visualize it in different charts.- Managed various SIM card management systems (AT&T, Hologram, T-Mobile).
Clifton, New Jersey, US
- Expand the department with a team in a second location (Colombia), resulting in 24/7 coverage.- Interview, hire, and train people remotely to grow the department up to 30 members in 2 different locations (15+15).- Conduct performance reviews on the members of the team, identifying areas for improvement and setting goals for growth and development.- Train.
Clifton, New Jersey, US
- Conduct technical interviews to evaluate candidates for hiring, growing the team from 2 to 12 members.- Train new employees to get familiar with the products and offer quality customer service.- Supervise the entire Customer Care team to maintain a high level of service and ensure efficiency and productivity.- Create internal reports to keep track of.
Clifton, New Jersey, US
- Direct customer contact (B2B, B2C) for technical assistance on issues related to the Home Automation platform based on Linux, communication via email/trouble tickets and phone calls- Develop and maintain relationships with business customers for long-term collaboration- Troubleshoot logs, debug Z-Wave issues, investigate Linux (OpenWRT) and.
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Daniel Ștefan works for Ezlo Innovation.
Daniel Ștefan is listed as Director of Customer Success @ Ezlo Innovation | Leading Customer Success and Project Management at Ezlo Innovation.
AeroLeads has found 1 work email signal at @mios.com for Daniel Ștefan at Ezlo Innovation.
AeroLeads has found 2 phone signal(s) with area code 075, 033 for Daniel Ștefan at Ezlo Innovation.
Daniel Ștefan is based in Iaşi, Romania, Romania while working with Ezlo Innovation.
Daniel Ștefan has worked for Ezlo Innovation and Mios, Ltd..
You can use AeroLeads to view verified contact signals for Daniel Ștefan at Ezlo Innovation, including work email, phone, and LinkedIn data when available.
Daniel Ștefan holds Computer Science from Universitatea Din Bacău.
Daniel Ștefan is listed with skills including Linux, Technical Support, Management, Team Leadership, Operating Systems, Html, Vmware, and Issue Identification.
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