Daniel Steinhoff Email & Phone Number

Dallas, Texas, United States

Irving, Texas

Irving, Tx

• Designed and Implemented a Rapidly Growing Call Center Infrastructure.• Lead Administrator of Genesys Pure Connect Platform.• Proficient with Windows Servers 2012 R2, 2016, and 2019.• Well versed on HyperV, DPM, SQL Server 2016, IIS, SharePoint Online, Dell OpenManage, Quest K1000 and K2000, Path Solutions Total View, Exchange Online, Ingate SIParators(SBC), Active Directory, SCOM, WSUS, Office 365, Azure, SSRS, Poweshell, Foglight, SSO, MFA.

Irving, Texas

• Administrator of Interactive Intelligence VOIP Systems for Yardi Call Center.• Proficient with Windows Servers 2008, 2012, and 2012 R2.• Knowledgeable on HyperV, DPM, SQL Server 2012, IIS, Symantec Endpoint Protection, SharePoint 2013 and Online, Dell OpenManage, Dell K1000 and K2000, Path Solutions Total View, Exchange 2010, SIParators, Active Directory, SCOM, WSUS, Office 365.• Created documentation and diagrams of VOIP Infrastructure.

Dallas/Fort Worth Area

• Go to person and Administrator of Dell KACE systems.• Rack, Configure, Deploy, and Maintain Dell Servers.• Install and Assist with Cisco and Dell Network Infrastructure• Install, Troubleshoot, and Deploy Mitel IP phones and I3 SIP devices• Support over 2000 users World Wide.• Troubleshoot, Maintain, and Deploy computer hardware and software.

• Monitor server operations and look for potential hardware malfunction.• Support over 3000 users using multiple home grown applications in a Corporate Financial Institution.• Ensure daily computer operations are not disrupted and all hardware issues are resolved in a timely matter.

• Build Windows 2000 and 2003 servers on Compaq DL380 G2/G3/G4, DL360 G2/G3, BL20p G2/G3 and ML570 G2.• Configure server hardware and implemented updates when needed.• Direct contact with HP for warranty repairs on all models of HP/Compaq servers.• Setup, manage and deploy HP/Compaq blade servers for a Citrix Environment.• Active Directory Management; assign group policies and manage users profiles.• Configure, manage, and deploy laptops to remote users.• Manage and monitor McAfee Antivirus server and clients. Monitor daily updates.• Support and monitor network infrastructure in a Windows and Novell environment.• Schedule and monitor backups for Windows, Novell and Sun Servers• Image Servers, PC’s and install various applications.• Provide hardware, software system management and help desk support for over 1500 end users and 200 servers.• Create Documentation and Spreadsheets for inventory and procedures.• Watch over night operations, troubleshoot and document when there were problems.