- Technology Stack: PHP, JavaScript, HTML, CSS, REST APIs, SOAP APIs, Bash, PowerShell, Ubuntu Linux Server, Apache Web Server, MariaDB (MySQL fork) Database Server, Cloud Security, API Access, Cloud Configurations, Microsoft APIs (Azure, Entra, Partner Center, Graph, Purview, Compliance, O365 Management, Exchange Online PowerShell), Sophos APIs (Sophos Central), N-Able APIs (N-Central), Custom-Engineered Applications (Secure backend API data collection via custom agents/scripts and automated… Show more - Technology Stack: PHP, JavaScript, HTML, CSS, REST APIs, SOAP APIs, Bash, PowerShell, Ubuntu Linux Server, Apache Web Server, MariaDB (MySQL fork) Database Server, Cloud Security, API Access, Cloud Configurations, Microsoft APIs (Azure, Entra, Partner Center, Graph, Purview, Compliance, O365 Management, Exchange Online PowerShell), Sophos APIs (Sophos Central), N-Able APIs (N-Central), Custom-Engineered Applications (Secure backend API data collection via custom agents/scripts and automated jobs, reporting solutions for C-suite & staff).- Independently developed a new tool that reported on information related to Remote Monitoring and Management (RMM), endpoint security, patching, licensing, and more, which allowed the company to improve configurations for more than 50% of the IT assets they managed, including saving them and their customers thousands of dollars by highlighting unnecessary subscriptions for unused licenses.- Designed, implemented, secured, and administered the development and production Linux server environments used to test and deploy the software, resulting in secure and reliable access to the data being accessed by the employees and their clients.- Troubleshooted and debugged complex technical issues related to the code and server environments to ensure that everything was working as expected, and produced consistent results driving confidence in both management and their customer base.- Was tasked with special projects as needed, such as advising on highly technical issues (security vulnerabilities, etc.), developing custom solutions to quickly pull specific data (configurations, code, scripts), implementing technical projects (Firewall VPN MFA, ConnectWise-O365 Calendar Sync, custom PowerShell scripts), maintaining low/no-code solutions (BrightGauge), and performing advanced research and development into new business ideas proposed by C-suite to determine feasibility, document the results, and engineer proof of concept demonstrations. Show less

- Technology Stack: N-Central (RMM), Sophos (EDR / endpoint security), LogMeIn (remote access), IT Glue (documentation), ConnectWise (ticketing system), Fonality (VoIP / phones), Microsoft Windows, Microsoft Office, RDP, command prompt (CMD), PowerShell, event logs, Sysinternals, VirusTotal (static malware analysis / threat intelligence), SMTP headers (check phishing, SPF).- Performed software, hardware, and network troubleshooting for both IT and cybersecurity issues spanning thousands… Show more - Technology Stack: N-Central (RMM), Sophos (EDR / endpoint security), LogMeIn (remote access), IT Glue (documentation), ConnectWise (ticketing system), Fonality (VoIP / phones), Microsoft Windows, Microsoft Office, RDP, command prompt (CMD), PowerShell, event logs, Sysinternals, VirusTotal (static malware analysis / threat intelligence), SMTP headers (check phishing, SPF).- Performed software, hardware, and network troubleshooting for both IT and cybersecurity issues spanning thousands of tickets while under pressure and achieved above 95% SLA success on average, which improved customer satisfaction and retention, security, and efficiency.- Provided excellent documentation in tickets and consistently took initiative to develop resources to help the team, such as a “Sysadmin Cookbook”, batch/PowerShell scripts, SOPs, KBs, and more.- Mentored other team members by teaching them both fundamental and advanced computing and IT concepts and skills which helped them better perform their duties by inspiring confident action. Show less