Daniel Stephens, Csm, Itil V3 Email & Phone Number

Luray, Va, Us

Provided FEMA Architecture & Enterprise Engineering of the Office of the Chief Information Officer (OCIO) critical IT services enabling FEMA to deliver secure, enterprise, service-enabled applications that share mission-critical information across organizational lines under multiple projects, accomplished through DHS/FEMA policy, requirements, and procedures analysis.• Applied project management expertise and direct support for the planning, development, integration, sustainment, and/or migration of mission critical systems into the FEMA Virtual Data Center test and production environments ensuring projects were delivered on-time, within scope and budget.

Provided the FEMA Architecture and Enterprise Engineering Systems (AEES), System Integration & Enterprise Transition Services with strong process and project management, as well as technical expertise, to assist, advise, and support the FEMA network migration and implementation activities.• Provided various levels of information resource strategy and planning support, including process engineering and analysis, design review, migration strategies, and implementation of solutions.• Worked closely with FEMA project leads reviewing network infrastructure and application requirements, developing project timelines for monitoring and reporting, and coordinating data collection for each system in the Consolidated Test Facility environment, including the Mobile Enterprise Damage Assessment System, the Antenna Mobility Platform, and Integrated Public Alert and Warning System (IPAWS) Disaster Recovery.• Developed capacity planning, workload modeling, and prediction of resource needs. Ensured the implementation of change management procedures and methodologies. Prepared and presented monthly status reports to task order managers and individual performance reports to the ACT Senior Leadership, reporting work accomplished, significant events, problem areas, anticipated activities, and clearly defined milestones.• Revised systems migration processes and system or application project tracking and reporting.• Appointed by the division director as the primary interface between the AEES and Quality Assurance. Created and implemented an Integrated Master Schedule (IMS) and a process to convert all AEES projects to the IMS reporting format for prioritization, progress tracking and reporting areas of risk. • Trained and briefed AEES Section Chiefs and teams to implement OCIO project reporting objectives.

Herndon, Va

Managed communications services delivery assurance through evaluation and completion of technology change requests from global users for the National Reconnaissance Office. Lead the efforts of 37 Change Managers in the centralized Change/Release process, serving 75+ locations world-wide in evaluating, approving, and ensuring the on-time delivery of up to 1000+ change requests for hardware, system, software and devices.

Herndon, Va

Lead 18 Centralized Change Managers, responsible for tracking, analyzing, and maintaining database records throughout the life-cycle of 2400+ global projects for the National Reconnaissance Office. Managed, processed, and completed all Direct Implementation (DI) Customer Requests (CRs) in the correct location and to the customer’s satisfaction by the original estimation completion date (ECD), while insuring proper operations 90% of the time.

Chantilly, Va

Supervised a team of 32 Patriot prime and sub-contract personnel at the National Reconnaissance Office; consisting of Project Coordination Officers, Quality Assurance Officers, System Engineers, Programmers, and Tech Writers.• Information Resource Strategy & Planning: Assessed each sections work force and identified job descriptions for each position; enabled the section chiefs to align the employee’s experience/skill level with the prescribed duties; thus enhancing efficiency, effectiveness, and productivity.• Business Process Reengineering: Active in the operational transition and alignment towards Centralized Change Management (CCM); identified and promoted the efficiencies and productivity that would result in transferring the Project Coordination Officer billets to Patriot Headquarters CCM; increased the resources needed to centralize COMM projects within the National Capital Region, improving management of 600+ projects by 85%.• Planning & Evaluating: Effectively managed Patriot resources; provided correct site and weekly labor data; reported number of hours are accurate for each employee; reported CLIN and function are accurate for each employee; provided periodic performance reviews and delivered annual performance ratings.

Chantilly, Va

Lead 12 Project Coordination Officers in managing & implementing projects for a $1B global network. Responsible for daily management, execution and conflict resolution of 1100+ communication change requests.• Information Resource Strategy & Planning: Established PCO function to act as the single voice for all Operations Group projects & implementations; articulated requirement, authored comprehensive concept of operations, developed training plan, and oversight of 66 high-visibility projects—slashed project processing time 40%.• Project Management: Conducted System Engineering or Project management activities in a network environment. Ignited coordination across 16+ geographically separated Detachments, enabling flawless adjudication and implementation of multimillion-dollar projects.• Policies & Process Design: Represented government and contract interests; certified quality operating procedures/training plans.• Planning & Evaluating: Evaluated measures & reported findings to senior managers. Performed functional analysis, process analysis, detail COTS analysis, requirements allocation and interface definition studies to translate contract requirements into hardware and software specifications.• System Life Cycle: Directed teams in performing technical planning, system integration, verification and validation, cost and risk analysis for total systems. Ensured COTS based products were designed and developed to meet system requirements.

Washington, D.C.

- Managed projects, logistics, and configuration programs supporting 600+ IC customer locations.- Interfaced with program and integrated project teams to ensure each milestone was met and products were delivered on schedule.- Monitored technical progress of operational support and maintenance providing a full range of voice, data, and video services supporting national intelligence efforts in the National Capital Region.

Washington, D.C.

- Advised senior cabinet-level officers and senior level policy advisors on mission status and operational readiness of highly complex, far-reaching intelligence network.- Team lead for conception and development of communications solutions for multiple defense branches and agencies.- Managed critical branch resources; including operations of 21 separate network nodes--$17M in hardware.

Washington, D.C.

- Provided engineering, installation, and management of secure and nonsecure systems in excess of $14M.- Coordinated all communications equipment room activations and resolved computer and network failures for 600+ customer locations.- Designed, implemented, and tested network solutions, managed projects critical to national intelligence operations.

Washington, D.C.

- Performed systems maintenance support for 15 remote locations within the National Capital Region.- Maintained procurement record and transactions for a 2,000+ item inventory valued at over $14 million.- Researched technical options for approved requirements & interfaces with logistics branch for procurement.- Managed the engineering, implementation and installation of a newly renovated mezzanine work center within the Pentagon. Worked with the Baltimore District Army Corps of Engineers, installed over 120 feet of ductwork, over 2,400 feet of wire, and fiber-optic cabling; terminated over 1,800 wire terminations; and built over 285 connectors.-Project lead for the $50K overhaul of SAF Director of Security and investigative Programs communications system. Designed changes, specifications, drawings, and performed cable install, rewired connectors and upgraded secure voice.

Bachelor Of Applied Science (B.A.Sc.), Information Systems Security, 3.7

Activities and Societies: National Technical Honor SocietyGraduated with Highest Honors - December, 2012

Associate Of Science (A.S.), Computer Network Systems, 3.9

Activities and Societies: National Technical Honor SocietyGraduated with Highest Honors

Criminal Law

Activities and Societies: Tau Kappa Epsilon

Sociology, Psychology

Activities and Societies: Tau Kappa Epsilon Football Team