Daniel Thurman Email & Phone Number

Cincinnati, OH, US

Cincinnati, OH, US

• Develop and improve upon LIMS features and functionality, overcoming system limitations to ensure user satisfaction and enhance cross platform continuity.
• Setup and maintain lab equipment interface determining and documenting instrumentation and LIMS communication settings to guard against sample data flow issues and inaccuracies.
• Troubleshoot and evaluate errors with study setup, sample management and lab procedure to provide a retroactive programmatic solution.
• Program and implement laboratory and sponsor submitted requests, ensuring accuracy to meet clinical trial standards and regulations.
• Deploy LIMS, database and web code changes to production environments to meet user demands.
• Script SQL queries to validate, troubleshoot and modify database fields to overcome system issues.

US

• Managed department communications overseeing team tasks to ensure that client SLAs are met.
• Maintained, repaired, and serviced client devices fulfilling SLAs to optimize device turnaround time.

• Managed the TrueCar and Vital Insights programs, overseeing program efficiency to ensure quality data solutions for over 4000 dealerships across North America.
• Facilitated weekly meetings to debrief clients on program statistics, trouble children and system updates in order to minimize uncertainty.
• Operated as a team, to confirm SLAs were met for a direct positive impact on client satisfaction.
• Extracted, processed, and polled proprietary data sources from automotive dealerships, to fulfill specified requirements to safeguard client satisfaction and extend program contracts.
• Submitted and documented work item and change requests to engineers to overcome systems glitches and inefficiencies to maximize program optimization.

Menlo Park, CA, US

Operated under contract as a technical client analyst at Digital Motorworks. See Digital Motorworks for extended details.

Bellefontaine, Ohio, US

• Managed Urbana University’s Student Help Desk, overseeing student workers and office administration to guarantee quality customer experience.
• Supervised computer systems and network functions to ensure that client SLAs were met in a timely fashion.