- Prospect new Publisher groups or individual domains.- Integrate domains onto the invibes platforms and assist in any technical difficulties.- Maintain relationships and providing relevant details regarding revenues/performance.Helped launch The Netherland and Belgium markets from the start of the project.

- Accountable for the management and co-ordination of partners/end-users in The Netherlands and Belgium for all legacy and current Schneider-Electric regional services sales activities and products. - This role is responsible for the setting and overseeing the execution of Schneider-Electric sales strategy within the Dutch and Belgium territory customers’ database. - It involves business development with existing partners, identifying new opportunities, Service contract renewals and business growth through specific campaigns. - Contacting “cold” accounts and acquiring data regarding their current Schneider Electric products and providing useful up to date information and offer replacement products or services. - Keeping internal customer databases up to date regarding their current data/products and active services. - I have strengthened my position and received new tasks due to my results such as: Helping Dutch colleagues with setting up their offer proposals to partners and end-users / Being Sole responsible for the creation of offers for Audits in whole of Europe. - Achieve quarterly, yearly KPIs and generated revenue targets set by Project Management.

- Providing service and technical assistance (Pre-sale and Post-sale in Dutch/English) through phone for customers with Ups’s (Uninterruptible Power Supplies) - single phase products as well as other APC products. - Offering service and technical assistance through email (OLH - Oracle Live Help) within 24 hours in Dutch/English for customers with Ups’s as well as other APC products. - Providing details on the technical characteristics of APC products or the steps needed for installing the products. - Assist users with NMC (Network Management Card) software configuration. - Validate APC product entitlements owned by customers, assist customers in diagnosing, troubleshooting and completing RMA’s when necessary. - Consult customers on the correct solution for their equipment requirements (Ups, Surveillance, Cooling, Monitoring and Software). - Configure APC products to fit customer’s request and sent online quotations. - Escalate cases to second level support engineers for advanced troubleshooting and resolutions for three phase Ups’s, Netbotz, Power distribution, Racks and Cooling. - Provide feedback reports related to collection process, technical case reviews and customer satisfaction surveys. - Discussing monthly Kpi (Key Performance Indicator) achievements, establishing training needs and setting next moths objectives. - Involved in solving customer requests and queries that require a strong collaboration with several departments of the company (Operations, Logistics, Finance, Sales and other CCC's). - Identify and record in BFO/Intouch system commercial opportunities and escalate them to Sales department for follow-up. - Assisting continues advanced training sessions on newly released products. - Proactively provide proposals to improve procedures or existing processes. - Offering language support (translations) where necessary. - Involved in the Electric Vehicle project within the partnership between Schneider-Electric and BMW and Ford companies.

- Provide service and technical support to end-users and business customers through phone, mail or remote connection over the Internet for IBM - Lenovo products Series ThinkPad, ThinkCentre and ThinkStation and Monitors. - Create, track and monitor customer cases through the RCMS system. - Billing, authorizing and ordering Windows licenses for out of warranty computers. - Analysing customer feedbacks and perform call backs to help improve the overall satisfaction of customers. - Providing instructions on assembly/disassembly, Bios configuration and basic Operating System settings. - Assisting with recruitment for the Dutch team by phone. (checking overall language skill). - Escalating special cases to higher level (Scotland IBM-Lenovo Centre) when deemed necessary. - Shadowing new team members with internal processes and guidelines presented by the company.

- Work shadowing in the UK (Southampton) for a period of 3 months. - Processing invoices into SAP system with high precision and accuracy. - Receive, manage and monitor the vendor communications, emails, faxes and telephone calls and insure a high customer satisfaction level. - Month and Year end reporting using data extracted from SAP system. - Achieving of Key Performance Indicators and individual targets set by the management team. - Providing guidance and support to team members by sharing knowledge and best practice. - Performing Financial Service Desk tasks (answering/solving customer issues by phone). - Writing procedural manuals for all the processes for training purposes of new employee’s.