Daniel Suttle, Pmp Email & Phone Number

United States

Alpharetta, Georgia

- Managing all integration and data center cabinet builds. Working alongside the Program Manager | chair customer calls, manage customers’ expectations daily, produce pricing for new customers and manage staffing levels.- Accountable for work assignments, schedules, performance feedback, coaching and HR related items for each associate. Ensure adherence to.

 Lead a team of fourteen associates, accountable for client satisfaction, escalation and conflict resolution in a 10000+ client environment. Managed the daily operations which include but not limited to escalation for technical issues; SLAcompliance; desk-side software support; hardware break-fix; Installation, Move, Add & Change (IMAC)Services; server.

 Project manager for GE Corporate/GIS completing remote site server installs & upgrades throughout the US, Canada & Europe.  Responsible for end to end onsite file\print server migrations.

 Team leader and responsible for the server support at the GE Capital Retail Finance Data Center in Alpharetta, GA and two other business centers. Project Manager for infrastructure projects; network re-stacks, server installs and other IT related projects. Ensuring the IT portion of the projects were completed within the customers timeline. Install.

 Team leader responsible for tracking 20,000 plus assets at 27 different locations. Ensured each customer site was following the daily activities associated with asset management. Responsible for coordinating and leading weekly asset management calls with the customers as well as weekly training sessions. Other daily duties included documenting our.

 I ensured the departmental functions were synchronized and location workload was processed within corporate guidelines. Responsible for maintaining/updating 6 Windows 2000/NT 4.0 Server, approximately 200 Windows 2000 Professional clients.