Daniel Suttle, Pmp Email & Phone Number

United States

Alpharetta, Georgia

- Managing all integration and data center cabinet builds. Working alongside the Program Manager | chair customer calls, manage customers’ expectations daily, produce pricing for new customers and manage staffing levels.- Accountable for work assignments, schedules, performance feedback, coaching and HR related items for each associate. Ensure adherence to all processes, work instructions, quality standards, safety guidelines and company policies.- Continuing to drive process… Show more - Managing all integration and data center cabinet builds. Working alongside the Program Manager | chair customer calls, manage customers’ expectations daily, produce pricing for new customers and manage staffing levels.- Accountable for work assignments, schedules, performance feedback, coaching and HR related items for each associate. Ensure adherence to all processes, work instructions, quality standards, safety guidelines and company policies.- Continuing to drive process improvement to reduce cost, reduce cycle times, and reduce defects affecting customer satisfaction.- Manage projects by collaborating with cross-functional teams and customers to meet or exceed timelines while ensuring the day-to-day work is completed. Show less

 Lead a team of fourteen associates, accountable for client satisfaction, escalation and conflict resolution in a 10000+ client environment. Managed the daily operations which include but not limited to escalation for technical issues; SLAcompliance; desk-side software support; hardware break-fix; Installation, Move, Add & Change (IMAC)Services; server support services, and mobility services. Provided leadership and guidance with request for proposals, bid specifications and… Show more  Lead a team of fourteen associates, accountable for client satisfaction, escalation and conflict resolution in a 10000+ client environment. Managed the daily operations which include but not limited to escalation for technical issues; SLAcompliance; desk-side software support; hardware break-fix; Installation, Move, Add & Change (IMAC)Services; server support services, and mobility services. Provided leadership and guidance with request for proposals, bid specifications and solutiondevelopment. Lead multiple customer infrastructure projects that included, new site builds, office relocations, ADmigrations of 10000+ client environment. Show less

 Project manager for GE Corporate/GIS completing remote site server installs & upgrades throughout the US, Canada & Europe.  Responsible for end to end onsite file\print server migrations.

 Team leader and responsible for the server support at the GE Capital Retail Finance Data Center in Alpharetta, GA and two other business centers. Project Manager for infrastructure projects; network re-stacks, server installs and other IT related projects. Ensuring the IT portion of the projects were completed within the customers timeline. Install, configured and maintained multiple Compaq, HP, and Dell platforms. Installed and configured Office 2003, HP Openview, Trend Server… Show more  Team leader and responsible for the server support at the GE Capital Retail Finance Data Center in Alpharetta, GA and two other business centers. Project Manager for infrastructure projects; network re-stacks, server installs and other IT related projects. Ensuring the IT portion of the projects were completed within the customers timeline. Install, configured and maintained multiple Compaq, HP, and Dell platforms. Installed and configured Office 2003, HP Openview, Trend Server Protect, Symantec AntiVirus, Veritas Netbackup, Flowfinity, MSSQL 2000 & 2005, In-house applications Coordination of all security patches installations on 500 + Windows Servers Install, Administer and Maintain LAN operations at GE Money Sites Install Administer and Maintain Cisco Catalyst 6500 series, 4500 series, 3750 series and 3550 series switches with CATOS and Cisco IOS. Show less

 Team leader responsible for tracking 20,000 plus assets at 27 different locations. Ensured each customer site was following the daily activities associated with asset management. Responsible for coordinating and leading weekly asset management calls with the customers as well as weekly training sessions. Other daily duties included documenting our procedures and processes, running and creating reports for management, coordinating and supporting full inventories, and lending… Show more  Team leader responsible for tracking 20,000 plus assets at 27 different locations. Ensured each customer site was following the daily activities associated with asset management. Responsible for coordinating and leading weekly asset management calls with the customers as well as weekly training sessions. Other daily duties included documenting our procedures and processes, running and creating reports for management, coordinating and supporting full inventories, and lending first level support for the asset management system. Show less

 I ensured the departmental functions were synchronized and location workload was processed within corporate guidelines. Responsible for maintaining/updating 6 Windows 2000/NT 4.0 Server, approximately 200 Windows 2000 Professional clients.