Daniel Swartz Email & Phone Number

Atlanta, Georgia, United States

As an Assistant Director, I manage various audit engagements and projects, providing expert guidance and oversight. Key responsibilities include:• Leading multiple complex and sensitive engagements to align with GAO strategic goals.• Identifying key issues for potential savings and benefits to the government and taxpayers.• Providing vision, direction, and focus to ensure effective audit design and staff utilization.• Anticipating information needs and facilitating availability for external parties.• Reviewing and initiating audit proposals to ensure relevance and technical adequacy.• Utilizing planning tools and technology to improve operations.• Providing quality assurance and producing clear, targeted audit reports for diverse audiences.• Developing and supervising employees, offering regular feedback, coaching, and performance evaluation.My role is integral in achieving mission objectives and enhancing the effectiveness of our audit and evaluation work.

Atlanta, Georgia, United States

As a Sr. IT Analyst, I lead highly complex audit and evaluation projects, ensuring the delivery of high-quality and impactful outcomes. Key responsibilities included:• Served as an Analyst-in-Charge (AIC) performing a full range of duties in support of leading audit engagements of high scope and complexity.• Oversaw all aspects of engagement design, data collection and analysis, message development and report writing, and ensured the quality and value of the final product.• Prioritized engagement work to ensure engagement milestones were met. Assigned work to team members to include expectations and deadlines for completing assignments. Coached, mentored, and trained team members.• Ensured coordination with stakeholders.My role involved full responsibility for planning and executing critical audit projects, with completed work recognized as authoritative.

Washington D.C. Metro Area

• Evaluated federal information management and technology programs areas such as privacy, systems acquisition and development, investment management, federal computer security,enterprise architecture, and critical infrastructure protection.• Planned, prioritized, and balanced own work assignments.• Developed, identified, contributed to, and used techniques, tools, and processes that were methodologically sound and targeted to job requirements.• Collected relevant information that was aligned with objectives/planning decisions and met needs.• Conducted analyses that yielded quality information aligned with needs; identified relevant information, patterns/inconsistencies, relationships, and interdependencies.• Prepared quality written work that met relevant writing and evidence standards, and that was appropriately targeted to the audience and purpose.• Communicated relevant and accurate information during formal or informal presentations, meetings, or interviews.• Partnered and collaborated with others to address issues and solve problems; followed up with others to ensure needs are met.

Washington D.C. Metro Area

• Planned, prioritized, and balanced my own work assignments and identified work management approaches that addressed required activities and timelines.• Identified and used tools and processes that were methodologically sound and targeted to job requirements.• Collected relevant information that was aligned with audit objectives.• Conducted analyses that yielded quality information aligned with audit objectives; identified relevant information, patterns/inconsistencies, relationships, interdependencies, and potential implications.• Prepared quality written work that met relevant writing and evidence standards, and that was appropriately targeted to the audience and purpose.• Communicated relevant and accurate information during formal or informal presentations, meetings, or interviews.• Partnered and collaborated with others to address issues and solve problems.• Contributed to team efforts through participation in meetings, solicited and listened to others’ opinions, and worked collaboratively to accomplish team goals.• Solicited and considered diverse perspectives, approaches, or viewpoints, and incorporated others’ perspectives into decision-making, when appropriate.

Fully dedicated to IBM.• Interfaced between IBM and the customer.• Participated in account planning and delivery support strategy.• Monitored problem and change process. Resolved problems and alerts as needed.• Responded to requests for new service (RFS’s) to help grow the business.• Ensured quality of service and manage cost of delivery.• Led and directed delivery teams.• Monitored and managed service level performance.• Ensured positive customer satisfaction and customer relationship was maintained.• Prepared technical proposals.• Provided account leadership and direction.

Fully dedicated to IBM.• Led steady-state projects such as major system upgrades and new technology implementations including the development of project plans, the coordination of projects, and the communicating of changes and progress of projects.• Ensured compliance in the approved change management process. Communicated changes effectively. Developed workable implementation plans.• Effectively managed difficult or emotional customer situations.• Performed system administration on over 70 servers running Novell 4.2, Windows NT 4.0, Windows 2000, and Windows 2003 operating systems.• Provided third level deskside support for 1500+ employees in 5 countries.• Provided on-call support and extended hours support.• Created technical documentation, processes, and procedures used by multiple teams.

Troy, Michigan, United States

• Performed system administration on over 40 servers running Novell 4.2, Windows NT 3.51, Windows NT 4.0, and Windows 2000 operating systems.• Managed backups of all Intel servers.• Provided third level support to the deskside services team.• Assisted in special project work as a resource and subject matter expert for the Intel environment. • Managed helpdesk ticket queue to prioritize tickets and ensure compliance to both service level agreements and service level objectives.

Auburn Hills, Michigan, United States

Education record

Activities and Societies: Delta Mu Delta - International Honor Society in Business Administration. Master of Science Information Assurance.

Education record

Associate of Applied Science Computer Networking Technology - CIS March 2001 GPA 3.06 Bachelor of Computer Information Systems Computer.