Streamlining government service delivery to Californians using qualitative and quantitative research.- Improved community outreach platform by performing qualitative research and presenting actionable insights around user experience- Analyzed annual reports to identify inconsistencies in reporting procedure. Led and facilitated interviews with participants to identify pain points and improve benefit delivery to individuals.- Created process maps to identify and document pain points in procurement process and presented ways to decrease complexity and reduce turnaround time

Lead internal and external-facing projects that save time and money for CalPERS employees and members.- Analyzed data and prepared executive presentation around enterprise paper use and cost. Resulted in $700,000 annual savings by transitioning publication from physical to digital distribution.- Partnered with internal division to streamline reporting structure by building dynamic dashboards in Power BI.- Tested feasibility of statistical language (R) use by translating data manipulation code from SAS to R.- Improved operational efficiency and mitigated risk by administering SharePoint for internal collaboration.

Led operational process improvement initiatives in partnership with business areas. Utilized Lean Six Sigma methodology to identify inefficient work processes. Collected data and performed robust analysis to find areas of opportunity.- Analyzed 30,000 data points to identify issues and to create functional requirements for system implementation- Developed technical process maps for service desk software change orders- Facilitated prioritization meeting of new hire change order implementation requirements for service desk software

Gained Lean Six Sigma Black Belt certification and played a vital role in communications forthe California Claims Administration (CCA).- Identified cost savings of $250,000 through analysis of historical data and applicationof productivity metrics

Processed medical design patents.- Consistently exceeded production goals- Designed and executed strategic research for patent and non-patent literature- Prioritized and managed time-sensitive caseload